Centre Manager

The Company

Simpler Law is one of the largest law firms specialising in end-of-life planning in the U.K.

Our purpose at Simpler Law is to ensure that everyone has affordable end of life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date.

With over 30 years working in the Customer Services sector, at Simpler Law Limited we pride ourselves on strong internal values and high standards of customer service and a 5-star Trustpilot rating.

Due to the continued growth of our company, we are recruiting a sales specialist to work in our contact centre on Doddington Road, Lincoln.

Your Job

NO LEGAL EXPERIENCE NECESSARY AS FULL TRAINING IS PROVIDED.

We have over 220,000 satisfied clients across the UK. Your role will be to oversee all departments within Simpler Law Limited, you will be responsible for ensuring existing or new customers receive outstanding support and continuity throughout their relationship with the business.

• Reliable customer service & support
• Leading day to day customer services operations, ensuring timely and effective responses to enquiries, orders and issues
• Committed, ambitious and personally driven to perform to key KPIs.

Managing the customer services team and pr...