Patient Officer

As a Patient Experience Officer, youll play a vital role in ensuring our patients feel heard, supported, and valued. Youll manage complaints, patient feedback, and subject access requests with professionalism, empathy, and attention to detail, while contributing to service improvements across the organisation.

• Receive, log, and manage patient complaints in line with internal policies
• Acknowledge complaints sensitively and within agreed timescales
• Investigate and respond to Stage 1 complaints
• Maintain accurate and up-to-date complaint records
• Provide telephone support to patients and the Patient Experience Team
• Monitor and respond to online patient feedback (e.g. Trustpilot)
• Process Subject Access Requests in compliance with GDPR
• Identify themes and trends in feedback to support service improvement
• Work collaboratively with internal teams to resolve patient concerns
• Support additional tasks within the Patient Experience Team as required

Want to be part of a healthcare revolution? ADHD 360 isn't just changing lives we're transforming the entire narrative around neurodiversity. As the UK's leading ADHD diagnosis and treatment provider, recently crowned Medical Service of the Year 2024/25, we're on a mission to make neurodiversity something to celebrate, not hide.

Were proud of our open, transparent learning culture focused on growth, not blame. Youll thrive here if you demonstrate:

• Integrity and professionalism
• Dependability and accountability
• Attention to detail and accuracy
• Confidence balanced with empathy
• Teamwork and collaboration
• Resilience and emotional strength
• Problem-solving and adaptability

Continuous Professional Development (CPD) is a core part of life at ADHD 360. Youll be encouraged to take ownership of your learning while benefiting from CPD opportunities provided by the organisation.

• Strong IT skills, including MS Outlook, Word, and Excel
• Excellent written and verbal communication skills
• Experience in customer service, administration, or complaint handling
• Ability to manage workloads, meet deadlines, and work under pressure
• Confident and professional telephone manner
• Strong understanding of confidentiality and GDPR requirements
• Able to work independently while contributing positively to a team

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

ADHD
360 LTD