Booking Clerk​/Admin Assistant in Physiological Sciences - Band 2

Job Summary

The Physiological Sciences team at ULHT is looking for a skilled and dynamic administrator to work in their busy Lincoln and Pilgrim offices where no two days are the same.

The successful applicant will have excellent communication and administration skills with recent experience of working in a busy office environment. They will require skills relevant to administrative work in the NHS, and will work to ensure that our clinicians and patients are always supported with expert admin help.

If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining the Physiological Sciences team could be right for you.

• Booking patient appointments following agreed procedures and protocols and ensuring patients are appropriately informed
• Arranging, rearranging or cancelling appointments in line with patient requests whilst ensuring Local and National policy's are followed
• Accurately recording appointment outcomes and other data relating to patients in a timely manner
• Ensure patients receive all relevant information in a timely, accurate and effective way
• Answering patient queries or escalating where required
• Providing administrative support to the Physiological Sciences team

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

Agenda for change

Band 2

£22,383 a year Per annum

Fixed term

6 months

Full-time, Part-time, Flexible working

357-LN-080-24

Lincoln County Hospital

Greetwell Road

Lincoln

LN2 5QY

• To prioritise own workload to ensure safe and effective running of the administrative needs of the department
• Book patients in line with the urgency of their appointment in line with Local and National booking rules
• Ensure patients receive the required notice of booking whilst ensuring maximum utilisation of available resource.
• To contact patients, gaining acceptance of booking with patient or their representative.
• To advise patients or their representative, either via telephone or face-to-face, within agreed protocols, of information relevant to their appointment or admission or other related non-clinical subject.
• To take appropriate action as required when answering patient queries, such as re-arranging appointment dates or escalating issues appropriately
• Accurately maintain electronic and paper patient records
• Maintain patient confidentiality at all times

• 2 GCSE's grade C or above in Maths and English.
• NVQ2 or equivalent in relative subject, ie Customer Care Skills

• Knowledge of PAS
• European Computer Driving Licence or equivalent

• Working knowledge of Microsoft Office packages
• Working with the public.

• Working within a health care environment

• Ability to work on own initiative
• Ability to provide good customer care
• Good communication skills, both written and verbal
• Demonstration of Trust values and behaviours
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework:
  Patient Centred, Safety, Compassion, Respect and Excellence

• Knowledge of waiting list management

• Ability to maintain confidentiality
• Ability to work flexibly and in a changing environment
• Ability to work independently as well as in a team
• Ability to work within tight timescales and prioritise
• Responsible attitude

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any…