Clinical Referral Co-ordinator

Location
:
Hybrid role: 1 to 2 days required in our main office - Deepdale Enterprise Park, Lincoln, LN2 2LL

Do you want to make a difference?

Are you ready for a new challenge?

Can you work in a team that s supporting world class healthcare for people with ADHD?

If you have answered YES to these questions, we have a great opportunity foryou!

Want to help change the world of neurodiversity?
At ADHD
360, we don't just treat ADHD - we transform how the world sees it. Recently crowned Medical Service of the Year 2024/25, we re the UK s leading ADHD diagnosis and treatment provider.

Our mission is simple (but mighty): to make neurodiversity something to celebrate, not hide. Help us make every patient s journey the best it can be.

The Clinical Referral Coordinator will play a key role in the review and management of new ADHD referrals into the organisation. They will undertake triage of referrals to determine clinical priority, assess risk factors, gather additional information as required, and ensure that individuals are directed to the most appropriate pathway for assessment, support or signposting.

They will work as part of a multidisciplinary team regularly engaging with external stakeholders and inbound teams to contribute to timely care for patients whilst awaiting an ADHD assessment. At ADHD
360 we use technology to make the patient journey as succinct as possible but due to expansion of the organisation we require additional support to offer dedicated clinical oversight to the process and the best possible patient experience.

• Carry out comprehensive review and assessment of need for patients awaiting ADHD assessments ensuring that patients receive timely care according to clinical need
• Assess patients  health needs and be able to assess and manage risk factors including safeguarding needs, using evidence based clinical knowledge
• Providing advice, support and information to patients being referred to ADHD
  360
• Deliver non-judgemental care that makes a positive difference to patient experience
• Work alongside external stakeholders to manage risks for patients both under our care and awaiting assessment.
• Offer clinical advice and guidance to inbound teams to support with urgent enquiries in relation to risk and safeguarding
• Signpost new referrals to appropriate services and information relevant to the presenting complaint.
• Support informal training of administrative staff to improve patient experience
• Work in conjunction with specialist advisors (Patient Safety Lead and Safeguarding Lead) to ensure emergent situations are actioned appropriately.
• Escalate clinical concerns outside of the role through the appropriate escalation pathway.

• Qualified Social Worker with extensive Mental Health experience or Mental Health Nurse (registered with NMC/Social Work England/Social Care Wales)
• To work unsupervised and independently within the NMC Code of Professional Conduct/ BASW Code of Ethics
• Educated to Level 6 or equivalent experience
• Demonstratable mental health and risk management experience
• Demonstratable experience of telephone assessments (Desirable)
• Experience working with people who have undiagnosed/ diagnosed ADHD (Desirable)
• Experience working with safeguarding networks (Desirable)
• Excellent communication skills, ability to communicate effectively with staff and patients. Enabling complex technical information to be communicated in a style that colleagues can comprehend and implement.
• Ability to analyse complex information and present information effectively to a range of audiences.
• Knowledge of Local and National health agendas
• Ability to build constructive relationships and networks with a wide range of stakeholders both internal and external.
• Professional approach consistent with regulatory body expectations
• Excellent time management and ability to manage own workload
• Strong desire to uphold clinical standards, organisational values and deliver best practice
• Ability to support and guide non-clinical colleagues to understand and engage with challenging conversations
• Excellent navigation and liaison with external stakeholders in the delivery of person centred safe care

• 28 days annual leave plus bank holidays
• Additional annual leave for your birthday
• Employer s pension contribution above minimum
• Enhance maternity pay
• DBS Paid
• EV Care Scheme
• Blue light card
• Personal wellbeing support
• Medicash
• My Staff Shop
• Cycle to work scheme
• ADHD service discount for you and your family
• Use of our ADHD
  360 static home (near Alton Towers)
• Company celebration events

Safeguarding Commitment ADHD
360 is dedicated to safeguarding the wellbeing of children, young people and adults. All team members must follow safeguarding policies, attend required training, and act responsibly to protect those we support.

At ADHD 360 we pride ourselves on having a flat ADHD Careers culture where everyone has a voice no matter what…