Part-Time Medical Secretary

Main Duties and Responsibilities

The Medical Secretary will provide comprehensive administrative and secretarial support to the GPs and wider clinical team.

• Processing and managing hospital and community referrals, ensuring they are completed accurately and within appropriate timescales.
• Preparing, typing and sending referral letters, clinical correspondence and other medical documentation.
• Processing incoming hospital letters, clinic correspondence, discharge summaries and other clinical documents.
• Ensuring correspondence is accurately scanned, coded and filed on the patient's electronic medical record.
• Liaising with hospitals, consultants, community services and other healthcare professionals regarding referrals, appointments and patient care.
• Dealing with patient queries relating to referrals and correspondence, escalating clinical queries to the appropriate clinician where necessary.
• Monitoring referral-related tasks and following up outstanding information or appointments where required.
• Supporting GPs with dictation, letters, reports and other administrative tasks.
• Maintaining accurate and up-to-date patient information whilst ensuring confidentiality and data protection at all times.
• Using the practice clinical system, including Systm One, to access, update and record information appropriately.
• Prioritising workload effectively and ensuring urgent or time-sensitive correspondence is brought to the attention of the appropriate clinician.
• Working closely with reception, administration and clinical staff to ensure an efficient document and referral workflow.
• Assisting with private medical reports, forms and requests where appropriate.
• Dealing with sensitive and confidential information in a professional and discreet manner.
• Supporting the practice with general administrative duties as required.
• Working within practice policies, procedures and NHS information governance and confidentiality requirements.
• Contributing positively to the practice team and helping to maintain a high standard of patient-centred service.