Emergency Medical Advisor; Call Handler

Emergency Medical Advisor (999 Call Handler) LincolnNHS AfC:
Band 4

Main area Call Handler Mentor Grade NHS AfC:
Band 4 Contract Permanent:
Commencing Band 3 progressing to Band 4 after 13 months. Section 2 unsocial hours enhancement apply Hours Full time - 37.5 hours per week (shifts work encompassing day and night time (day time only rotas not available)) Job
-A-2080

Site BBEOC Town Lincoln Salary £25,760 - £31,157 Indicative Band 3 progressing to band 4 with unsocial enhancement Salary period Yearly Closing 13/09/2026 23:59

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).

999 call handler (Emergency Medical Advisor) progressing to an Emergency Medical Advisor Mentor

You will commence as a band 3 'Emergency Medical Advisor' trained to take 999 calls. After successfully completing your probation you will progress to the band 4 'Emergency Medical Advisor Mentor' in your 13th month with us. As a Emergency Medical Advisor Mentor you will be trained to provide mentoring to new call handlers, including carrying out call handler assessments and providing reports/feedback as required.

Salary includes an example average unsocial enhancement. Unsocial enhancements will vary month to month. Should you work an alternative shift pattern, unsocial hours enhancements may vary further.

Why be a 999 call handler for East Midlands Ambulance Service?

Working for us is an experience like no other, it’s a great privilege not only will you save lives, you will also bring new life into the world and provide support at a persons time of need.

Save and Change lives with a career in the ambulance service; an ambulance service career is much more than “flashing blue lights”! You will make a difference every day to patients in emergency and non-emergency situations.

You will have countless opportunities to progress; enjoy continuous professional development, helping you to develop your skills, gain new ones, and progress to roles at a higher pay grade.

With annual reviews and the support of our team, you will have career potential that matches your ambitions.

What does a 999 Call handler do?

Based at the Emergency Operations Centre in Lincoln you will receive 999 & urgent calls from the public and Health Service colleagues; you will prioritise calls in line with agreed protocols and provide pre-arrival advice.

With shift up to 12 hours includes night working, we operate 24/7 365 days of the year including public bank holidays such as Christmas and New Year.

Successful candidates will have previous experience working in a pressurised environment and demonstrate an ability to work effectively and make fast paced decisions whilst providing excellent care and advice.

The ability to work on their own initiative within a team and have effective verbal communication skills and be computer literate.

Training will be 5 weeks full time followed by approximately 8 mentoring shifts. Annual leave is also restricted during the training.

Some elements of the training may be virtual or off site. Please bear this in mind before applying.

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too. We offer:

• Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
• Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
• We are a uniformed service and uniform will be provided.
• Expert training and support from our dedicated in-house education team.
• Enrolment into the NHS Pension Scheme.
• Occupational Health support along with an Employee Assistance Programme
• NHS Discounts…