Shared Service Coordinator - 1st Line

We’re one of the largest not for profit care provider in the UK, specialising in providing high quality, person-centred care for older people, in care homes and extra care housing nationwide.

At OSJCT we care about our residents and we care about each other. That means you’ll enjoy great career development working for an expanding organisation. Because we’re a not for profit trust, we invest every penny we make in the people who live in our homes and the people who work here too. This means better quality care and lovely homes for our residents, along with competitive wages and great training and development for our people.

We provide outstanding care, working closely with leading experts on dementia and elderly care. And we’re currently modernising our portfolio of care homes – refurbishing our existing homes and moving into new, inspiring, contemporary care homes too.

As we expand nationwide, we need more people with the right mix of skills, passion and ambition to help us grow even more.

Eyre Court, Whisby Way, Lincoln

£27,009.50 per annum

37.5 hours per week, hybrid working (two days per week on-site)

To support the Shared Service function with the full range of HR, Training & Recruitment administrative duties for the Trust. In addition to support the Operations Centre generally by contributing to the efficient and effective running of the office.

• To take responsibility for ensuring accurate and correct employee training information is inputted on to , including creating and closing course sessions.
• Reviewing and promoting upcoming training courses and maintaining course waiting lists.
• Secure and book suitable training venues and locations for larger training events.
• Prepare Training Materials for Care Certificate Courses.
• Reporting for E-learning and prepare and distribute certificates of completion.
• To act as first point of contact for all HR and Training related queries, including but not limited to updating and publishing the Annual Training schedule.
• To act as point of contact for external Training suppliers, for example First Aid, H&S, Moving & Handling and Minibus.
• Support the applicant to employee onboarding process, ensuring starter forms are provided to payroll according to county deadlines.
• Provide Super User support and advice for applicants and hiring managers using the recruitment system.
• Maintain HR systems with changes or user set ups.
• Maintain HR Shared drive, HRIS and Paper personnel files.
• Administering the employee lifecycle; including but not limited to starters, changes to terms and conditions, transfers and leavers processes.
• Requesting and providing employment references.
• To support the development and implementation of Shared Services through HR & Training administration process improvement.
• Any other duties as delegated by the Shared Service Team Lead.

• Excellent telephone manner
• Able to undertake substantial amounts of routine administration including drafting non-standard letters etc.
• The ability to form positive relationships with colleagues.
• Be able to communicate effectively and efficiently.
• The ability to work as part of a team and promote harmonious relationships.
• Able to recognise and respect the contributions of other staff and act supportively.

• Life Assurance
• Free onsite parking
• Development and progression opportunities
• Access to blue Light card offering you discounts on shopping, days out, restaurants and much more