Service Delivery​/Customer Support Manager - ERP, SaaS, Tech

You dont just want to manage support, you want to own the customer experience end-to-end.

If turning complex problems into loyal, long-term customers is your thing, this role was built for you.

When ERP software sits at the heart of a business, customer service isnt a function its a promise.

At Khaos Control
, that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence.

Now, as we continue to scale our award-winning ERP SaaS platform, were looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most.

This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact.

Service Delivery / Customer Support Manager
Grantham, Lincolnshire Office Hybrid
£54,000 £ 58,000 DOE + Bonus
Full-Time | Monday Friday | Permanent

Values / Culture:
Commitment, Success and Putting the Customer at the Heart of Everything We Do
Company:
Khaos Control Award-Winning ERP SaaS provider powering SME retail

Leadership. Customer Service Leadership. Service Operations. Experience in SaaS,

E...