IT Ops Analyst

Company Overview

Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects-as-a-service across Aerospace, Electromagnetic & Cyber, Digital & Synthetic domains via its capability groups. Metrea also consists of six support groups (Operations, People, Finance, Legal, Strategy and Solutions) that guide the development of specific capabilities that Metrea's files (product, projects, programs etc) leverage to achieve their targets.

On-Site

As a IT Operations Analyst, you will support the IT team in maintaining and administering Metrea’s IT infrastructure. This is an onsite role, providing hands‑on support to colleagues across the business. You will handle day‑to‑day troubleshooting, user support, and assist with Office 365, Azure, and Intune administration.

You will be expected to act proactively and professionally in addressing IT issues, ensuring colleagues feel supported and confident in using technology.

• Onsite User Support
  • Provide 1st and 2nd line IT support directly to staff onsite (password resets, account management, software installs, hardware setup, AV/meeting room support).
  • Deliver clear, friendly, and helpful guidance to users of varying technical ability in a professional manner.
  • Proactively identify recurring issues or opportunities for improvement and raise them with senior administrators.
  • Escalate complex issues as needed.
• Systems Administration Assistance
  • Support Office 365 administration (Exchange Online, SharePoint, Teams, One Drive).
  • Assist with Azure AD user and group management.
  • Help maintain device compliance and configuration policies through Intune.
• Device & Infrastructure Management
  • Prepare and configure company laptops, mobile devices, and peripherals.
  • Monitor hardware functionality and report potential issues.
  • Maintain accurate IT records, asset inventories, and documentation.
• Security & Compliance
  • Follow endpoint security practices and assist with patch management.
  • Ensure compliance with company IT policies and data protection standards.
• Projects & Continuous Improvement
  • Contribute to IT infrastructure projects alongside senior colleagues.
  • Research and recommend improvements to systems and workflows.
  • Demonstrate a proactive and professional approach to supporting the business and improving IT services.

• Excellent interpersonal and communication skills – able to build trust and work effectively with staff at all levels.
• Proactive and professional mindset, with the initiative to spot and resolve issues before they get out of hand.
• Strong problem‑solving and troubleshooting skills.
• Positive, solution‑focused attitude when assisting colleagues.
• Reliable, organised, and accountable for tasks.
• Ability to work collaboratively within a team environment.

• Essential
  • Strong knowledge and proven experience delivering 1st and 2nd line IT support in a professional environment.
  • Demonstrable experience troubleshooting and resolving issues with Windows operating systems, user accounts, printers, and mobile devices.
  • Practical knowledge of Microsoft 365 administration, including Exchange Online, Teams, and SharePoint.
  • Familiarity with Active Directory / Azure Active Directory for user and group management.
  • Experience with device deployment and management tools (e.g., Intune, Autopilot, or similar).
  • Strong interpersonal skills with the ability to provide clear, professional support to non‑technical users.
  • Reliable, proactive, and accountable, with excellent organisational and problem‑solving skills.
  • Eligible and willing to undergo security vetting.
• Desirable
  • Hands‑on experience with Power Shell or scripting for routine administrative tasks.
  • Familiarity with virtualization technologies (Hyper‑V, VMware).
  • Experience supporting audio‑visual (AV) systems and video conferencing platforms.
  • Awareness of ITIL practices or structured IT support frameworks.
  • Exposure to network fundamentals (switches, Wi‑Fi, firewalls — awareness rather than deep expertise).
  • Formal IT certifications such…