Insurance Claims Facilitator

ABOUT THE ROLE

Goodlord s mission is to be the gold standard platform for renting, and we re on the hunt for an Insurance Claims Facilitator, reporting directly to our Insurance Claims Team Leader, to help us achieve this.

We re looking for an Insurance Claims Facilitator who is passionate about delivering a seamless experience for our Rent Protection and Legal Expenses Insurance customers.

In this role, you won't just be "processing" claims; you ll be the expert owner of each case. We need someone with a keen eye for the smallest details, someone who takes pride in getting it right the first time and ensuring our Letting Agents and Landlords feel supported through every step of the journey.

No two days are ever the same at Goodlord, so what you ll be up to will vary. The pace we move at also means priorities can change, and you ll need to be comfortable with this (we ll support you!) But these are the things that will be core to your role and will keep you busy.

The day-to-day stuff:

• Detailed Claims Ownership:
  Reviewing new claim submissions with a fine-tooth comb. You ll ensure every piece of evidence from tenancy agreements to rent ledgers is complete and compliant before moving forward.

• Technical Assessment:
  Using your analytical skills to assess claims against policy wordings. You ll be responsible for making clear, accurate determinations on cover and explaining these decisions simply and professionally.

• Clear Communication:
  Keeping the customer at the heart of everything. You ll provide regular, proactive updates so our customers never have to chase us for information.

• Legal & Recovery Partnership:
  Working closely with our panel solicitors when mediation isn't an option. You ll ensure they have a perfectly prepared evidence pack to help recover property possession and outstanding arrears.

• Financial Accuracy:
  Processing Rent Protection payments accurately and on time. You ll have a "zero-error" mindset when it comes to calculating figures and managing settlement timescales.

• Information Excellence:
  Providing factual, high-quality information in line with our processes, ensuring our records are always audit-ready.

ABOUT YOU

You should apply if you:

• A "Forensic" Eye for Detail:
  You re the type of person who naturally spots an inconsistent date or a missing signature. You understand that in insurance, the small details matter most.

• True Ownership:
  You take responsibility for your own caseload from start to finish. You don t just wait for things to happen; you proactively drive your cases toward a resolution.

• Excellent Communication:
  You can establish rapport and trust quickly over the phone. You re also a pro at writing clear, concise emails that break down complex information for our customers.

• Super Organised:
  You have a proven ability to prioritise a busy workload. You re comfortable juggling multiple tasks without letting the quality of your work slip.

• Resilience & Positivity:
  You have a "get stuff done" attitude. You stay calm under pressure and thrive in a fast-paced environment where no two days are the same.

• Tech Savvy:
  You re comfortable using various software packages, including Salesforce, and Google Workspace, to keep our data organized and accurate.

It would also be great if:

• You have experience in insurance claims, the lettings industry, or a legal/compliance-heavy environment where attention to detail was your primary focus.

ABOUT US

At Goodlord, our brand is built on one simple belief: renting should be effortless. We exist to strip away the bottlenecks, clear the admin, and give agents, landlords, and tenants a smarter, simpler way forward. As more and more tenants with higher digital expectations entered the market, we were confident that we could provide a solution that works for everybody.

Like all scale-ups, it s been a bit of a roller coaster journey. Still, we re now stronger than ever, with around 3,500 letting agents using the platform, exciting & varied product lines, and over 300 Goodlordians supporting the mission!

At Goodlord, our mission is clear: to be the gold standard platform for renting.

We know that achieving that starts with our people. That s why we ve worked hard to build a culture where everyone can thrive, and it s something we ve been consistently recognised for.

Over the years, Goodlord has been named one of the UK s Best Workplaces across multiple categories, from wellbeing and development to being a great place for women in tech. In 2025, we ranked among the Top 50 Best Workplaces in the UK, large category.

Not only that but the following too:

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• Great Place to Work certified - 2022, 2024, 2025, 2026

• Top 50 UK's Best Workplaces - Wellbeing, Development and Women 2025

• Recognised as a UK's Best Workplaces in Tech 2025

• Deloitte Technology Fast 50 - 2023

• Top 20 UK's Best Workplaces - Wellbeing, Women and Tech in 2022 - medium category

These achievements matter to us not just as awards, but because they reflect something more important: a durable, people-first culture that we ve built together. One…