Technical Support

We're looking for a hands-on Technical Support specialist to join our growing team in Lincoln. You'll be a first point of contact for customers and colleagues, keeping our warehouse automation systems running at their best. If you enjoy solving problems and want your work to make a visible difference, this is where you belong.

Type
Permanent

Location
Lincoln (office-based, occasional travel)

Hours
Full-Time

As demand for our services grows, we're looking for a Technical Support specialist to join our team. You'll be a first point of contact for customers and colleagues experiencing technical issues, troubleshooting hardware and software problems, maintaining network connectivity, and helping ensure our automation solutions perform reliably every day.

This is a hands-on role where you'll diagnose and resolve issues, document solutions for the wider team, and communicate technical matters in plain English to users at all levels.

Solid understanding of computer networking (LAN, VPN, firewalls)

Experience supporting Windows Server and Linux (Ubuntu, Fedora, Red Hat)

Confidence troubleshooting software across different platforms

Familiarity with ticketing systems such as Jira or similar

Knowledge of hardware components and diagnostic techniques

Postgre

SQL experience is desirable but not essential

Clear communication skills, with the ability to explain technical concepts to non-technical people

Comfortable managing multiple priorities without losing focus on quality

A proactive, curious mindset with a willingness to learn and find better ways of working

Full UK driving licence and willingness to travel to customer sites when required

Based within commuting distance of Lincoln