IT Systems & Support Specialist

Role Overview

We are seeking an experienced IT Systems & Support Specialist to provide onsite and remote technical support across enterprise environments. The role involves supporting end users, managing IT infrastructure, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations.

• Provide onsite and remote IT support for end users.
• Troubleshoot hardware, software, network, and connectivity issues.
• Support Microsoft 365, Active Directory, Azure, VMware, and Citrix environments.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Manage user accounts, device deployments, and Windows 10/11 migrations.
• Monitor and support network infrastructure, servers, and connected devices.
• Handle incidents and service requests through ticketing systems such as Service Now and Remedy force.
• Act as an escalation point for complex technical issues and ensure timely resolution.
• Maintain IT documentation and support operational improvement initiatives.

• Proven experience in IT Support, Desktop Support, or Infrastructure Support roles.
• Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and Azure.
• Experience with VMware, Citrix, Service Now, Salesforce, or similar enterprise tools.
• Solid understanding of networking concepts and IT infrastructure.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.

• Experience supporting enterprise or manufacturing environments.
• Exposure to network migrations, infrastructure projects, and device lifecycle management.
• Be part of a high-impact, detail-driven team within a global organization
• Work with cutting-edge asset security and compliance processes
• Opportunity to create and implement meaningful operational improvements