Service Desk Engineer

Position: Service Desk Engineer  - £25-30k
Service Desk Engineer Lincoln - £25-30k We are currently working with a professional services organisation in Lincoln that is actively recruiting for a Service Desk Engineer to join them on a permanent basis. The role will act as first point of contact for all IT support issues, with a focus on first time resolution and providing strong customer service. We are looking for somebody able to maintain ownership of issues and communicate effectively with users.

Responsibilities:
Providing high quality first line support to users via telephone, email and walk-ups Managing hardware and software issues in a Microsoft environment, working with Windows 11, Windows Server 2019, Office 365 and Azure Ensuring speedy resolutions and high user satisfaction rates Managing user tickets from first contact to resolution, ensuring excellent communications throughout Carrying out desktop and server support where required Using Active Directory to set up new user accounts Overseeing IT assets and equipment moves Ensuring complete documentation of processes and procedures Key

Skills:

2 years experience in a similar Service Desk role Excellent problem-solving and troubleshooting skills Extensive experience in Microsoft environments, working with Windows Server 2019, Windows 11, Active Directory, Azure, M365, VMware, Exchange 365 LAN and WAN experience Excellent communication skills, both written and verbal Please note that this role will require some travel to other offices, a full driving licence and own transport is required.

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