IT Service Desk Engineer

Location: Lincoln (with occasional travel to other regional offices)

Job Title: IT Service Desk Engineer

Salary: £25,000 - £30,000

An excellent opportunity has arisen for an experienced IT Service Desk Engineer to join a well-established and growing professional services organisation. This permanent, full‑time IT Service Desk Engineer role offers the chance to work within a supportive and forward‑thinking IT team, providing vital technical support across multiple office locations.

• Act as the first point of contact for IT support issues via telephone, email and face‑to‑face interactions.
• Troubleshoot, diagnose and resolve hardware, software and network‑related incidents.
• Take ownership of incidents through to successful resolution, ensuring excellent customer service throughout.
• Log, categorise and prioritise support requests using ticketing systems.
• Escalate complex issues to specialist support teams where required.
• Support desktop, server and infrastructure environments.
• Set up user accounts, workstations and IT equipment for new starters.
• Maintain IT asset registers and equipment records.
• Review system reports, event logs and technical documentation.

• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and customer service skills.
• Experience working within SLAs and escalation processes.
• Ability to manage multiple priorities effectively.

• Microsoft Windows operating systems
• Microsoft 365 including Outlook, Word, Excel and Power Point
• Active Directory and user account administration
• Network fundamentals including DNS, IP addressing, Wi‑Fi, Ethernet and VPNs
• Hardware support for laptops, desktops, monitors and printers
• IT ticketing systems and IT asset management

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.