IT Infrastructure Team Leader

Initial 3-month contract with a strong view to extend

6th July (or as close as possible)

• Ongoing:
  Typically 2 days on-site / 3 days remote (flexible where required)

We are looking for an experienced IT Infrastructure Team Leader to lead and support a high-performing infrastructure function across a multi-site environment.

You’ll be responsible for overseeing day-to-day operations (BAU), driving infrastructure projects, and ensuring the stability, performance, and continuous improvement of core IT systems.

This is a hands‑on leadership role, working closely with internal IT teams, stakeholders, and third-party suppliers.

• Lead the Infrastructure team across BAU support and project delivery
• Own escalations, major incidents, and root cause analysis (RCA)
• Manage and maintain core infrastructure (servers, storage, network) in line with ITIL practices
• Collaborate with internal teams (Support, Cyber, Applications) to manage workloads and priorities
• Support the design and delivery of infrastructure changes and improvements
• Ensure infrastructure availability, performance, and resilience across the organisation
• Manage third‑party vendors and service providers
• Maintain documentation, processes, and service standards
• Ensure incidents are resolved within SLA and investigate breaches
• Deputise for the Infrastructure Manager when required

• Proven experience leading infrastructure or technical support teams
• Strong knowledge of:
• Azure, VMware, and VDI (AVD, Citrix)
• Networking (LAN, WAN, SD‑WAN)
• Microsoft 365, Exchange, and Intune
• Experience working in a multi‑site environment (retail or distributed business advantageous)
• Strong incident management and troubleshooting skills
• Excellent communication and stakeholder management ability
• Ability to balance BAU operations with project delivery

• Strong team leadership with a proactive, “can‑do” attitude
• Ability to prioritise workloads and drive team performance
• Collaborative approach across IT and wider business teams
• Comfortable working in fast‑paced, evolving environments

• Opportunity to lead infrastructure across a complex, multi‑site estate
• High-impact role with visibility across the organisation