Service Developer

About Us

As an external recruitment partner, we are partnering with a client in the digital services arena to identify a skilled Service Now Developer. Our focus is on supporting enterprise-level delivery across digital transformation programs, ensuring robust technical execution and client collaboration. This organization values rigorous architecture, practical delivery, and ongoing stakeholder engagement to drive measurable outcomes.

Take ownership of design, configuration, and development of Service Now solutions tailored to client needs. Lead end-to-end deployments from discovery through go-live, with an emphasis on ITSM, ITOM, and CMDB data models. Collaborate with cross-functional teams and client stakeholders in workshops to shape technical solutions that align with best practices. Ensure platform standards are adhered to and facilitate knowledge transfer and handover to operations teams.

• Architect and implement Service Now components across ITSM, ITOM, and CMDB ecosystems.
• Deliver complete service management solutions in alignment with customer requirements.
• Configure, script, and customize core modules to meet complex use cases.
• Maintain and evolve CMDB structures and related data governance.
• Engage with business users and technical peers to refine requirements and validate designs.
• Lead technical workshops and design review sessions.
• Uphold Service Now best practices, security guidelines, and platform standards.

• At least six years of hands‑on Service Now delivery and development experience.
• Practical expertise in ITSM, ITOM, and CMDB domains.
• Proven track record delivering full-cycle Service Now implementations from design to production.
• Strong scripting capability and proficient platform configuration.
• Excellent stakeholder management and written/verbal communication skills.
• Ability to operate effectively in a hybrid, client‑facing setting.
• Service Now certifications.
• Experience in enterprise or consultancy environments.
• Experience integrating Service Now with external systems.
• Understanding of ITIL best practices.

• Competitive compensation aligned with market benchmarks.
• Flexible working arrangements and hybrid options.
• Continuous learning opportunities, including access to training resources.
• Exposure to large-scale digital transformation initiatives across multiple industries.
• Supportive, collaborative team culture and strong career progression paths.

Lincoln, England, United Kingdom. This role requires eligibility for SC clearance.

• Callum Bell, Divisional Manager, Technology