IT Helpdesk Technician

About The Role

As an IT Helpdesk Technician at Synergi Tech, you'll be a vital member of our support team, providing first-class technical assistance to our diverse client base. Based in our Lincoln head office, you'll use remote support tools, phone, and email to diagnose and resolve IT issues, ensuring our clients' businesses run smoothly.

This is an excellent opportunity for someone who is passionate about technology and customer service. You'll work with a wide range of technologies, from Microsoft 365 and networking to hardware troubleshooting and software applications. Your ability to communicate clearly and empathetically with users whilst solving their technical challenges will be key to your success.

Unlike our field-based role, this position does not require a driving licence as all support is delivered remotely from our office. You'll work alongside a supportive team of experienced technicians who are always ready to help and share knowledge.

• Provide first-line technical support to clients via phone, email, and remote support tools
• Diagnose and resolve hardware, software, and network issues remotely
• Log and manage support tickets using our helpdesk system, ensuring timely resolution
• Escalate complex technical issues to senior technicians or field-based engineers when required
• Support Microsoft 365 environments including Exchange Online, SharePoint, and Teams
• Assist with user account management in Active Directory and cloud platforms
• Configure and troubleshoot desktop and laptop systems, printers, and peripherals
• Provide guidance on software applications and best practices to end users
• Document solutions and contribute to our knowledge base
• Monitor system alerts and proactively address potential issues
• Maintain excellent customer service standards and build positive client relationships

• Strong technical knowledge of Microsoft Windows desktop and server operating systems
• Experience with Microsoft 365 administration and troubleshooting
• Understanding of networking fundamentals including TCP/IP, DNS, and DHCP
• Familiarity with remote support tools and helpdesk ticketing systems
• Excellent problem-solving and analytical skills
  
  About
  
  The Role

  As an IT Helpdesk Technician at Synergi Tech, you'll be a vital member ..."