IT Application Support Manager

About the role

We are seeking an experienced Application Support Manager to join our growing IT team and take charge of managing our portfolio of applications. In this critical role, you will be responsible for the full lifecycle of applications, from introduction and maintenance to decommissioning, ensuring they meet business needs at every stage. You will also lead the way in maintaining continuous operational service, monitoring performance, and ensuring applications are available and reliable to meet agreed service levels.

A key focus of this role is developing and maintaining a maintenance roadmap for all applications, including planning upgrades, patching, and regular housekeeping activities. You will ensure these maintenance activities are implemented promptly to prevent disruptions and sustain application health. Working closely with suppliers, you will manage technical relationships and negotiate service agreements to ensure consistent and high-quality support.

In addition, you will lead and mentor a team of application analysts, fostering a collaborative environment and driving high standards of performance. You will also provide expert consultation to project teams, offering technical advice and impact assessments for changes in the applications domain.

This is a fantastic opportunity for a skilled IT professional to make a meaningful impact, ensuring the resilience and performance of applications that are critical to our success.

For a full list of responsibilities you can refer to the full job description, which is available as a download at the top of this page.

• Degree or equivalent qualification or equivalent experience in Information Technology, Computer Science or a related field.
• Proven experience as an Applications Manager, or experience in a similar role managing application portfolios.
• Strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices.
• Experience managing application support in a complex multi-vendor environment.
• Familiarity with project management principles and practices would be desirable.
• Knowledge of application lifecycle management and maintenance practices.

You’ll bring proven experience in leading and managing teams, including both internal colleagues and external partners, fostering collaboration and driving high performance. Your excellent vendor management skills will enable you to negotiate and oversee technical service agreements effectively, ensuring high-quality service delivery.

With strong analytical and problem-solving abilities, you’ll focus on identifying opportunities for continuous improvement and implementing solutions that enhance performance and resilience. Your exceptional communication and interpersonal skills will allow you to build strong relationships with stakeholders at all levels, ensuring effective collaboration across the organisation.

• 34 days annual leave (including bank holidays) (pro-rata)
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Annual discretionary colleague bonuses to reward you for your hard work

We are an "Investors in People - Platinum" employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.

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