ServiceNow Test Manager- Transformation

Location: Branston

Deutsche Bank is a global banking business with strong roots in Germany and operations in over 70 countries. Their large but focused footprint gives an established position in Europe plus a significant presence in the Americas and Asia Pacific. There are four business divisions: the Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks.

'Together we're sharing new perspectives and transforming what it means to be a bank.' AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Deutsche Bank to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of Deutsche Bank, we are looking for a Service Now Test Manager for an initial 6 month contract based in the London office (3 days per week onsite). Purpose of the role:
The Test Manager will lead the testing strategy and execution for a large-scale transformation program which involves the re-engineering and migration of critical business processes from multiple legacy applications onto a new strategic platform. What you'll do:
Develop, document, and gain approval for a comprehensive test strategy and approach aligned with the program's objectives, scope, and timelines. Define the overall testing framework, including test phases (SIT, UAT, BAT), entry/exit criteria, test environments, data management, and tooling strategy. Collaborate with stakeholders to integrate testing activities seamlessly into the overall program plan. Estimate testing efforts, resource requirements, and budget needs, providing regular updates to program leadership.

Oversee the end-to-end execution of all testing phases (SIT, UAT, BAT) in partnership with the program engineering teams and end-user resources. Establish and manage test cycles, ensuring adherence to defined test processes, standards, and best practices across all testing activities. Implement and manage a robust defect management process, from logging and categorisation to tracking, resolution, and re-testing. Lead daily/weekly defect triage meetings with relevant stakeholders, providing clear and concise defect status reporting to program leadership.

Act as the primary point of contact for all testing-related matters within the program. Potentially build, lead, and mentor a team of test analysts/engineers, fostering a culture of quality and continuous improvement. The skills you'll need:
Ability to demonstrate proven experience as Test Manager or Lead on large-scale transformation programs. Proven experience managing testing across multiple phases, including SIT, UAT, and BAT, in complex, multi-application environments. Service Now test leadership experience. Demonstrable experience in developing and implementing comprehensive test strategies and plans for critical business applications. Strong understanding of traditional software development lifecycle (SDLC) and testing methodologies (e.g., Waterfall, V-Model, Hybrid Agile).

Expertise in defect management processes and tools (e.g., JIRA, Azure Dev Ops, ALM Octane). Proficiency in test management tools (e.g., Zephyr, XRay, Test Rail).

Experience with test data management strategies and tools. Experience in the financial services industry (desirable). Familiarity with automation testing frameworks and tools (desirable).

Experience with performance and…