Deputy PCN Manager

The Deputy Primary Care Network (PCN) Manager will support the effective leadership, operational management, and strategic development of the PCN, ensuring the successful delivery of network priorities, programmes, and services across its 9 member practices. The post holder will be responsible for the day-to-day operational oversight of PCN activities, ensuring services are delivered safely, efficiently, and in line with contractual, financial, quality, and governance requirements under the guidance of the PCN Manager.

Working closely with the PCN Manager, Directors, and practice teams, the Deputy PCN Manager will oversee service delivery, performance monitoring, and programme implementation, supporting the achievement of national, regional, and local objectives.

The post holder will act as a key point of contact for member practices regarding digital support and transformation, coordinating digital projects, system optimisation, implementation of new technologies, and training to improve operational efficiency, service integration, and patient care. They will support practices in maximising the use of digital systems, data, and tools to enhance productivity and service delivery.

The Deputy PCN Manager will contribute to workforce planning and staff management, including supervision, support, and development of relevant PCN staff where appropriate.

A key aspect of the role will include governance and assurance, ensuring compliance with relevant NHS policies, information governance, health and safety requirements, and organisational procedures.

The Deputy PCN Manager will build and maintain strong working relationships within internal and external stakeholders, including member practices, NHS England, Integrated Care Boards, community providers, and partner organisations, to support integrated working and collaborative service development.

The post holder will deputise for the PCN Manager as required, providing leadership and operational continuity.

IMP PCN is a collaborative network of nine GP practices serving North Lincoln and the surrounding villages, providing joined-up primary care services to a population of approximately 75,000 patients. The network brings practices together to deliver integrated, proactive care closer to home while improving access, population health outcomes and the sustainability of general practice services.

Member practices include Abbey Medical Practice, Cliff House Medical Practice, Glebe Park Surgery, Lindum Medical Practice, Minster Medical Practice, The Ingham Surgery, Nettleham Medical Practice, Welton Family Health Centre and Willingham by Stow surgery.

• Workforce & HR Management
  • Act as the primary operational manager for the PCN staff, overseeing daily rotas, annual leave, sickness absence, and mandatory training compliance.
  • Coordinate and deliver a standardised, multi-site induction framework for all incoming staff.
  • Work alongside designated Clinical Leads to ensure all staff receive appropriate clinical supervision and annual appraisals.
  • Manage the recruitment process for new roles, from writing adverts to coordinating interview panels.
• Operational Delivery & Performance Tracking
  • Act as the daily operational point of contact for the 9-member Practices, to resolve localised scheduling or service bottlenecks.
  • Monitor network performance against national and local targets.
  • Deputise for the PCN Manager at board meetings, operational forums, and ICB briefings when required.
  • Ensure data submissions and claims are accurate, verified, and submitted within deadlines.
• Systm One & Digital Optimisation
  • Support the PCN with moving to a new PCN Systm One hub.
  • Pull and analyse centralised data reports from Systm One to audit data quality, track disease registers, and identify gaps in service delivery.
• Communication & Governance
  • Foster collaborative, positive relationships across all 9 practices to ensure alignment with PCN strategic goals.
  • Maintain the PCN risk register and ensure robust information governance and data-sharing agreements are active across all member sites.

• Qualifications
  • High level of secondary education
  • Ma…