Regional Opticians Manager

At Boots Opticians, we help people see what’s possible. Through clinical expertise, trusted care and innovation, we support millions of patients to enjoy life’s important moments with confidence.

As a Regional Manager, you’ll lead and inspire a portfolio of stores to deliver brilliant patient care, great customer experiences and strong commercial outcomes. You’ll work closely with store and clinical leaders to build capable, confident teams and ensure our clinical standards remain among the best in the industry.

• Lead, coach, and develop Store Managers and leadership teams to strengthen capability and deliver high performance across the region.
• Drive sales, profit and operational performance through clear, focused plans.
• Regularly visit stores across your region to build strong relationships with your teams, offering support and constructive challenge.
• Champion a consistently excellent patient and customer experience in every store.
• Use data and insight to identify opportunities and improve performance.
• Ensure stores operate safely, compliantly and in line with Boots Opticians standards.
• Plan and optimise clinics to deliver the right care for patients and the best outcomes for the business.
• Work collaboratively with Boots Hearing care, Support Office and local NHS partners to strengthen our offer and community presence.
• Build engaged, high‑performing teams through strong recruitment, development and succession planning.

• Proven experience leading multiple locations through a team of leaders in a customer‑facing environment.
• A strong track record of delivering commercial growth and operational performance across a region or area.
• Experience coaching and developing senior leaders or Store Managers to achieve high performance and engagement.
• Strong commercial acumen, with the ability to use data, insight and market knowledge to make clear decisions.
• Experience creating and delivering strategic business plans.
• Strong communication and influencing skills—you connect just as well with customers and colleagues in store as you can with senior stakeholders.
• Experience leading teams through change, with the resilience to maintain engagement and performance through transition.
• Experience managing performance, including coaching, feedback and handling HR and ER matters.
• A genuine passion for delivering outstanding patient and customer experiences through others.
• A full UK driving licence to travel extensively across your region.

• Experience in optics, healthcare, pharmacy or another regulated environment.
• Knowledge of NHS pathways or experience working with local healthcare partners.
• Understanding of clinical governance and professional standards.
• Experience leading wider transformation, cultural change or operational improvement programmes.

• Boots Retirement Savings Plan.
• Discretionary annual bonus.
• Generous employee discounts.
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

At Boots Opticians, we help everyone see what’s possible, from our customers to our colleagues. We’re a proud equal opportunity employer, and the diversity of our colleagues is so important to us as we create a positive and inclusive workplace for everyone who steps through the door. With a supportive team and trusted brand behind you, join us and be brilliant with Boots.