Head of Patient Access & Operations

Head of Patient Access & Operations

Lincoln | £60,000 + £5,000 Car Allowance or Electric Vehicle + Bonus + Relocation Package

Hays has been exclusively engaged by HTG-UK to lead the search for a Head of Patient Access & Operations. Based at their Lincoln HQ, this is a pivotal leadership appointment within a growing national healthcare organisation.

Every patient journey starts with access. Whether it's arranging transport for a hospital appointment, coordinating a discharge or responding to changing operational demands in real time, the teams behind the scenes play a vital role in ensuring patients receive the care and support they need.

As HTG-UK continues to grow, they're looking for an exceptional leader to take ownership of patient access, operational control and planning across a complex national operation.

Reporting to the Operations Director and forming part of the Senior Management Team, you'll lead a team of approximately 100 colleagues responsible for patient transport services, journey planning and operational control. You'll ensure the organisation delivers a safe, efficient and compassionate service whilst maintaining strong performance across multiple contracts.

This is a role where you'll combine strategic leadership with operational excellence. You'll use data and insight to drive performance, optimise resources, improve patient experience and ensure services continue to evolve in line with the organisation's ambitious growth plans.

A key focus of the role will be leading transformation. HTG-UK is investing in technology, automation and AI to enhance patient access, operational planning and service delivery. You'll play a central role in embedding these changes, ensuring teams embrace new ways of working whilst maintaining exceptional standards.

You'll also provide senior leadership during periods of operational pressure and major incidents, working closely with NHS stakeholders, Integrated Care Boards and senior colleagues across the business.

We're keen to hear from experienced operational leaders who have successfully led large teams within complex, fast-paced environments. Backgrounds could include healthcare, patient transport, ambulance services, transport operations, contact centres, control rooms or other time-critical service operations.

Most importantly, you'll be a confident leader who can deliver results through people, drive positive change and build high-performing teams.

Package

£60,000 salary
£5,000 car allowance or leased electric vehicle
Annual bonus of up to 15%
28 days holiday plus bank holidays
Pension scheme
Relocation support of up to £8,000
For a confidential discussion and further information regarding this exclusive opportunity, please contact Will Taylor at Hays in Lincoln.

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