NAV and Governance Manager

NAV Growth & Governance Manager Salary:
Circa £59,000 depending on skills and experience

Location:

Hybrid - Ideally Huntingdon/Lincoln/Peterborough based but can be based anywhere in the Anglian Water Region This is a remote role, but some travel to our regional offices will be required to support your team, build effective internal relationships and represent Anglian Water in relevant internal and external forums. Make every drop of your potential count. Join our team!

Are you an excellent communicator who can build trust, influence outcomes and confidently navigate complex challenges? Do you enjoy bringing people together to solve problems, advocating for customers and making balanced decisions that consider regulatory, commercial and operational impacts? In this role, you'll work with stakeholders at every level of the organisation, acting as a trusted point of expertise for NAV related matters.

You'll be comfortable making difficult decisions, challenging where necessary and driving the right outcomes for both our customers and the business. If you thrive in a fast paced environment where no two days are the same, we'd love to hear from you.

New Appointments and Variations, known as NAVs, are independent water companies that provide water and wastewater services to customers within defined geographical areas. As our NAV Growth and Governance Manager, you will lead Anglian Water’s relationship with NAV organisations and provide commercial, operational and regulatory leadership across multiple developments. You will act as the organisation’s point of expertise for NAV related matters, ensuring our activities meet regulatory requirements, protect company revenue and provide a consistently high standard of service to our customers.

Leading a small Lincoln based team you will oversee the delivery of key statutory and customer facing activities, including bulk supply and discharge agreements, Site Served Status Letters, NAV Pre-Planning Reports, wholesale billing and infrastructure charge invoicing. You will ensure these activities are appropriately governed, technically assured and delivered within relevant Levels of Service.

• Leading and maintaining strong, structured relationships with NAV organisations across the region.
• Maintaining oversight of statutory deliverables, performance targets, regulatory reporting requirements and Levels of Service commitments.
• Acting as the senior escalation point for complex or high risk NAV enquiries, complaints and disputes.
• Providing clear leadership and direction when resolving issues that could create regulatory, financial, commercial or reputational risk.
• Overseeing NAV infrastructure charge invoicing, supporting accurate income recovery and protecting company revenue in line with relevant charging arrangements.
• Leading the management of NAV communication channels, including the central NAV mailbox, to ensure timely, accurate and coordinated responses.
• Providing specialist advice and guidance to colleagues across Anglian Water on NAV related regulatory, operational and commercial matters.
• Providing assurance to senior leaders that statutory obligations are being met and regulatory exposure is appropriately controlled.
• Leading, supporting and developing team members, ensuring clear objectives, effective workload prioritisation and accountability for delivery.
• Driving continuous improvement across NAV processes to strengthen compliance, efficiency, customer experience and commercial performance.
• Representing Anglian Water in appropriate internal, customer and wider industry discussions.

• Experience of building…