Regional Control Centre Leader - Water Recycling

We're looking for a Regional Operational Control Centre Leader (Water Recycling) to provide strategic and operational leadership to Anglian Water's 24/7 Control Centre, ensuring operational events and incidents are managed safely, effectively and with clear accountability.  The Control Centre plays a critical role in protecting customers, communities and the environment. This role oversees Water Recycling operational events and incidents affecting services for more than 1.6 million domestic and retail customers, providing senior escalation for pollution, health and safety, serviceability and other heightened business risks.  

Reporting to the Head of Operational Services Control Centre, you'll lead a rotating 24-hour team of operational response specialists, take end-to-end ownership of significant events, and work with senior operational leaders, resilience teams, regulators and delivery partners to improve response, recovery and future prevention. You'll also deputise for the Head of Operational Services Control Centre when required and represent the function in senior governance forums.

##   ##
** What you'll be doing:
*** Lead, manage and develop the 24/7 Water Recycling Control Centre team, creating a culture of accountability, empowerment and continuous learning
* Act as the senior escalation point for operational events and incidents that present heightened customer, environmental, safety or regulatory risk
* Maintain end-to-end ownership of incidents, ensuring responses are timely, coordinated and effective from identification through recovery
* Provide clear leadership and risk-based decision-making during dynamic and high-pressure operational situations
* Ensure full compliance across alarm monitoring, pollution response, event management and regulatory reporting
* Lead tactical pollution performance and escalation, ensuring accurate and timely reporting to relevant regulators and stakeholders
* Develop insight and trend reporting that highlights emerging and heightened risk across Water Recycling operations
* Move the Control Centre towards proactive intervention through predictive analysis, strong playbooks and pre-emptive resource planning
* Work with operational resilience, performance and planning teams to strengthen processes and improve customer and environmental outcomes
* Lead post-event investigations and ensure learning, root causes and improvement actions are embedded across the business
* Develop long-term resourcing, competence and succession plans, including Licence to Operate and professional development pathways
* Build strong relationships with senior leaders, operational teams, alliance partners, regulators and emergency response stakeholders
* Develop and monitor performance measures covering team competence, compliance, incident response and service outcomes
* Champion health, safety and wellbeing in every operational decision and throughout the team culture  ##
** What we're looking for
*** Degree-level qualification, professional membership or equivalent relevant experience
* A recognised business or leadership qualification, such as an ILM Level 5 Diploma, together with relevant management or training capability
* Demonstrable success leading and developing teams in a complex, operationally critical environment
* Experience leading teams through organisational, cultural or operational transformation
* Strong incident and event management capability, with confidence making significant decisions under pressure
* Experience with in the water industry or another highly regulated, operationally intensive environment
* Strong understanding of environmental, community and customer considerations linked to water recycling operations
* Proven ability to engage, influence and constructively challenge senior leaders, external partners and regulators
* Strategic thinking combined with excellent planning, prioritisation and organisational skills
* Ability to interpret operational information and use analysis to drive continuous improvement and proactive risk management
* Strong emotional intelligence, resilience and communication skills, with the ability to create trust and psychological safety
* Commitment to inclusive leadership, talent development, succession planning and building a diverse workforce
** Desirable:*
* * Postgraduate or Masters-level qualification in a relevant field
* Budget management experience
* Experience working directly with environmental regulators, local resilience forums or multi-agency incident…