Technical Support Advisor

Location: Lincolnshire

W Talent are exclusively representing a growing specialist business who are looking to recruit a Technical Support Advisor to join their expanding Technical Support team.

This is a field-based role covering Yorkshire and the North West, supporting food and beverage manufacturers across areas including York, Leeds, Manchester and surrounding areas.

The role will involve customer site visits, hygiene troubleshooting, audits, training and project work, alongside office-based administration and customer support. The level of travel will vary depending on customer requirements and projects.

Job Description

The Technical Support Advisor will work closely with customers to provide practical technical and hygiene support, building strong relationships with Hygiene Managers and their teams.

The role will involve a mixture of customer visits, project work and office-based support. Some weeks may involve one or two site visits, while other projects may require several days travelling between sites. Occasional overnight stays will also be required.

When office-based, responsibilities will include audit reporting, planning customer visits, responding to technical queries and supporting ongoing projects.

Key Responsibilities

Visit customer sites across Yorkshire and the North West
Build strong relationships with Hygiene Managers and site teams
Support customers with hygiene and chemical-related troubleshooting
Carry out customer audits and produce follow-up reports
Identify potential issues and recommend practical improvements
Deliver chemical awareness, COSHH and hygiene training
Provide focused training where specific hygiene issues are identified
Support new customer account implementation and onboarding
Assist with site surveys, product demonstrations and technical projects
Respond to customer queries and provide ongoing technical support
Manage your own diary, site visits and workload
Key Requirements

Experience with in food manufacturing
Background in Quality, Technical, Hygiene, Food Safety or a similar role
Good understanding of food hygiene and manufacturing standards
Strong communication and relationship-building skills
Confident working with both shop-floor teams and management
Practical approach to problem solving
Good organisational skills
Willingness to develop technical knowledge around chemicals and hygiene
Full UK driving licence
Comfortable with regular travel and occasional overnight stays

Advantageous Requirements

Quality Technician, QA Technician, Technical Assistant, Technical Coordinator or similar experience
Previous hygiene team experience

Experience with customer, retailer or certification audits
Food safety/hygiene qualifications
Experience delivering training
Knowledge of cleaning chemicals or hygiene systems
Customer-facing technical experience

Details & Benefits

Salary: £35,000-£45,000 DOE
Permanent, full-time
Field Based - Yorkshire & North West
Company car
Laptop and mobile phone
Fuel expenses
Training and development

If you have a background in Quality, Technical, Hygiene or Food Safety within food manufacturing and are looking for a customer-facing technical opportunity, please apply directly to Molly Rushby at W Talent