Assistant Store Manager - FTC

Overview

Join Rituals and be a key part of our supportive shop team, creating unforgettable experiences for every customer. Assist the manager in leading the team, and get the opportunity to grow your skills every day.

• Motivate your team and give each customer a meaningful shopping experience.
• Act as second-in-command, ready to fill in for the Store Manager and take charge when necessary.
• Drive the store’s performance by ensuring excellent customer service, effective teamwork and efficient operations.
• Act as a role model and ambassador for Rituals.
• Support the Store Manager in creating a culture of trust, based on positive and constructive feedback.
• Recruit, hire and retain a diverse and talented store team.
• Coach team members to increase engagement and help them achieve their full potential.
• Assist the Store Manager with day-to-day business activities.
• Deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-traffic outlet environment.
• Maintain a strong focus on delivering exceptional customer service.

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision‑making and problem‑solving skills.

• Training and development opportunities.
• Competitive bonus scheme.
• Rituals employee discount.
• Numerous wellbeing initiatives and EAP.
• Company & Team Events.