Retail Sales Assistant - Keyholder

Retail Sales Assistant – Keyholder (8 hour contract)

We don’t just sell products. We inspire reading, learning, creativity and play. You sell paint that turns someone into an artist, books that unleash an inner author, games that help bring families together and puzzle books that reconnect people with memories. We help ignite the spark within people, allowing them to unleash creativity, find new passions, or rekindle fond memories. The unseen possibilities are limitless and it all starts with you.

• 25% colleague discount plus exclusive double discount days
• MyWorks – access to exclusive online discounts across hundreds of retailers, holidays, utilities, tech and more
• Family‑friendly leave – enhanced maternity, paternity and adoption pay
• Holiday – 28 days including bank holidays; 33 days including bank holidays for deputy and store managers
• Can‑Do Academy – training and development opportunities
• Stream – early access to 50% of wages as you earn them
• Share Scheme – share in The Works
• 24/7 family support – employee assistance programme and related support
• Healthcare cash plan – support everyday healthcare costs
• Long‑service awards, pension, life assurance, cycle‑to‑work scheme and optional charity giving

As a Retail Sales Assistant you are the face of the brand on the shop floor – a true brand ambassador. Your mission is to deliver exceptional service, spark conversations, help customers find gifts, keep the store well‑stocked, tidy, safe and welcoming, and support teammates to run a smooth operation. Every interaction brings the brand purpose, values and behaviours to life.

• Deliver friendly, knowledgeable and efficient service to every customer
• Maintain excellent store standards – merchandising, cleanliness and stock replenishment
• Operate tills accurately and handle transactions with care
• Support with deliveries, stockroom organization and product availability
• Follow all operational procedures, including health & safety and loss prevention
• As a Keyholder (if applicable) open, close and secure the store; handle cash and store security
• Collaborate with the team to meet store targets and KPIs
• Stay informed about promotions, products and services to advise customers
• Represent the brand positively, professionally and with passion
• Handling physical demands such as managing stairs and heavy stock

• Opening and closing the store
• Cashing up
• Carrying out management responsibilities

• Passion for delivering great customer service
• Strong communication and interpersonal skills
• Team player with a positive, can‑do attitude
• Reliable, punctual and flexible to work varied shifts
• Comfortable using tills and handling cash
• Previous experience in customer service or hospitality
• Experience in a fast‑paced, high‑volume environment
• For Keyholders: experience with store opening/closing and basic supervisory responsibilities

Our purpose is to inspire reading, learning, creativity and play. We are Crafty — smart with what we’ve got, Caring — heart in every action, Can‑do — energy that gets it done. We promote diversity, inclusion and reasonable adjustments.

We are proud to have an inclusive culture where everyone feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions about working hours and flexible working and will support reasonable adjustments for interviews.