Telesales Agent

Base salary + commission = realistic OTE of £40k in your first year. Commission is earned through a mixture of sales and behavioural targets.

Hybrid working - Lincoln City Centre office (3 days per week) and remote (2 days per week)

We are looking for experienced telesales agents to sell tenants insurance through cool/warm lead. You will have experience in outbound phone calls that have a purpose; this could be selling/upselling/cross‑selling or appointment setting or similar.

Targets are not purely based on sales but also activity and behaviours, e.g. meeting, and ideally exceeding, QA pass rates. You will be rewarded with a newly structured commission scheme based on these combined targets.

• Two in five people in the UK rent their homes. Goodlord's mission is to be the gold standard platform for renting.
• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would drive more tenants, with higher digital expectations, and we were confident we could provide a solution.
• Like all scale‑ups, it’s been a roller coaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products, and over 350 Goodlordians across the group supporting the mission.

• Experience with high volume (90+ calls per day) outbound sales calls.
• Experience in B2C (or B2B) closing within sales calls is highly desirable.
• Great organisational and time‑management skills to get the most out of each day; you’ll be switching between various IT systems so it’s important you are organised.
• Positive attitude and resilience – maintaining this throughout the whole day.

• Grow with Goodlord: your development is important to us. We are a Great Place to Work certified. If you have a goal in mind, share it with us so we can use part of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally.
• Your well‑being matters: bi‑weekly coaching with Sanctus to provide a safe place to talk and support mental health.
• 25 days holiday (plus UK Bank holidays) plus up to 32 days with one day per full holiday year.
• Supporting your family: we offer all Goodlordians of all genders a generous 3 months of fully‑paid time off to look after new arrivals.
• Our team: we’re energetic, sociable, and talented; passionate about what we do and determined to make a difference. We learn from each other, we’re genuine and we don’t have time for politics.

What’s next?

If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2‑3 minutes)!

A full job spec is available on request.

Goodlord wants applicants from all backgrounds and walks of life. We are an equal opportunity employer committed to creating an inclusive environment where people can do their best work. If there is anything you need to participate fully in the interview process, we’d love to hear about that – please just include it in your application. Come and join us!

• Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team.

No agencies please – we have tried and trusted partners we would turn to should we require support.