Telesales consultant

Goodlord’s mission is to be the gold standard platform for renting and we’re on the hunt for an Insurance Sales Consultant, reporting directly to Sophie Sherlock, Head of Telephony, to help us achieve this.

Whilst we would love for you to be experienced in high outbound calling sales, this role is not an aggressive sales role. Targets are not just based on sales but also behaviours, therefore you will be rewarded through not only sales but also activity and behaviour e.g. meeting, and ideally exceeding QA pass rates.

No two days are ever the same at Goodlord so what you’ll be up to will vary. The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy.

• Selling Goodlord tenants insurance products to new movers over the phone. Even though you’ll be making outbound calls and selling on the phone, this won’t be cold-calling: the tenants you’ll be reaching out to already have a relationship with Goodlord!
• Following an FCA-compliant sales process to quote and provide accurate product information without using aggressive sales tactics.
• Spearheading the provision of tenant-facing insurance products, while continuously developing processes to ensure you are as efficient as possible
• Tracking and reporting on daily progress to Head of Department
• Being part of a high performing and process-driven environment. Your success will be measured against your sales performance, your customers’ satisfaction ratings and your ability to adhere to a rigorously-regulated process