Warehouse manager - Freight

We are seeking an experienced Warehouse Manager to lead and develop our warehouse operation within a growing freight and e-commerce environment. The successful candidate will be responsible for ensuring efficient warehouse performance, maintaining compliance standards, implementing operational improvements, and leading a team to achieve high levels of productivity, accuracy, and customer service. This role requires a hands-on manager with strong freight and warehouse experience, excellent systems knowledge, and a proactive approach to process improvement.

Key Responsibilities Manage the day-to-day operation of the warehouse, ensuring goods are received, stored, picked, packed, and dispatched accurately and efficiently. Ensure full compliance with ETSF requirements, customs procedures, and relevant regulatory standards. Lead, motivate, and develop warehouse staff, promoting a culture of accountability, safety, and continuous improvement. Implement and improve warehouse processes, systems, and operational procedures to enhance efficiency and service levels.

Oversee stock control, inventory accuracy, and warehouse housekeeping standards. Utilise Warehouse Management Systems (WMS) and scanning technology to maximise operational performance and traceability. Monitor KPIs and operational performance, identifying opportunities for improvement. Ensure compliance with Health & Safety legislation, conducting regular audits, risk assessments, and staff training where required. Work closely with freight, transport, customer service, and management teams to ensure smooth operational flow.

Manage warehouse resources effectively, including labour planning and equipment utilisation. Produce operational reports and performance data for senior management. Essential Skills & Experience Proven experience as a Warehouse Manager, ideally within a freight, logistics, distribution, or e-commerce environment. Strong knowledge and practical experience of ETSF operations and compliance requirements. Experience working within an e-commerce fulfilment environment. Counterbalance Forklift Licence (B1) essential.

Good understanding of Health & Safety legislation and warehouse best practices. Experience using Warehouse Management Systems (WMS) and barcode scanning technology. Strong ICT skills, including Microsoft Office and warehouse operational systems. Demonstrable experience implementing new processes, systems, and operational improvements. Excellent organisational, leadership, and communication skills. Ability to manage multiple priorities within a fast-paced environment. Strong problem-solving and decision-making abilities.

Desirable

Skills & Qualifications Counterbalance Forklift Licence B2. IOSH, NEBOSH, or equivalent Health & Safety qualification. Customs, bonded warehouse, or international freight experience. Experience managing change projects and warehouse system implementations.