Customer Success Manager

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking a talented Customer Success Manager. This 03‑month contract opportunity is located in Lincolnshire, IL (onsite). Apply via Dice today. Immediate need. Pay range: $40–$42/hour. Employee benefits include health insurance (medical, dental, vision), 401(k) plan and paid sick leave (depending on work location).

Job ‑01263.

• Travel to customer locations to provide on‑site technical support and equipment repairs.
• Diagnose, troubleshoot and repair laptops, desktops and printers.
• Perform hardware replacements, installations and break/fix services.
• Manage daily service dispatches and accurately document work completed.
• Communicate professionally with end users and internal teams.
• Follow established service procedures, safety guidelines and SLAs.
• Participate in on‑call rotation and after‑hours support as required.
• Effectively “sell” the benefits of switching to the Sync platform; address customer concerns and highlight new capabilities to drive adoption.
• Proactively navigate Salesforce (SFDC) and the partner seller network to identify and engage the correct customer and internal contacts for each migration account.
• Utilize the “Calc Tool” to provide customers with a clear estimate of the commercial impact and potential changes at their next renewal to facilitate a smooth commercial transition.
• Clearly articulate the migration plan to all stakeholders, detailing the process, defining roles and responsibilities (RASCI) and outlining the user training strategy.
• Partner closely with the Global Business Unit Program Manager to coordinate the technical execution and operational aspects of the migration.
• Liaise with the change management & communication team to address and resolve any sales process issues or escalations that may arise.

• Customer Success, Program Management, Platform Migration, Salesforce (SFDC), Change Management, Technology Adoption, Stakeholder Management.
• Strong background in a sales, pre‑sales or customer success role with a proven track record of managing customer relationships and driving technology adoption.
• Proven experience in program or project management, preferably within a technology or software environment, with the ability to manage a complex process from start to finish.
• Seller mindset with the ability to persuade and influence stakeholders by emphasizing value and business outcomes.
• Proficiency with Salesforce (SFDC) for account and contact management.
• Excellent communication and presentation skills, with the ability to articulate complex changes to both technical and non‑technical audiences.
• Experience with financial modelling or using tools to estimate commercial impact is a significant plus.
• Ability to work independently and navigate a complex, matrixed organization to achieve results.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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