Strategic Inside Sales Manager, Quill

Staples is business to business. You’re what binds us together.

Quill, a trusted Staples brand since 1998, offers you the chance to shape the future of strategic accounts through innovation, leadership, and a commitment to long-term customer success.

As the Key Account Strategic Manager at Quill, you will lead a high‑performing team dedicated to managing our largest and most strategically significant customer accounts. This is a highly visible role where you’ll drive sales strategy execution, talent development, and operational rigor in a collaborative, fast‑paced environment. You’ll play a pivotal role in maintaining C‑suite relationships and steering high‑stakes engagements that boost revenue growth across diverse industries and verticals.

• Lead, coach, and inspire a team of inside sales professionals focused on managing Quill’s largest, most complex key accounts
• Execute data‑driven strategies, aligning account‑level plans with broader portfolio objectives to maximize impact and revenue accountability (over $100 million annually)
• Analyze customer and portfolio P&Ls to uncover performance trends, margin gaps, and untapped revenue opportunities
• Develop and implement innovative, tailored approaches for account‑specific challenges and profitable growth
• Guide the team through high‑stakes C‑suite relationship management, multi‑level negotiations, and long‑term value positioning
• Set and monitor team sales targets, KPIs, and performance metrics to drive results across high‑value accounts
• Foster a collaborative, inclusive culture that champions professional development and empowers talent
• Attend customer appointments, business reviews, and industry events (up to 15% travel required nationally) to strengthen partnerships
• Leverage tools like Salesforce, Power BI, and  to ensure visibility, drive accountability, and optimize sales processes
• Collaborate cross‑functionally with Sales Strategy, Marketing, Merchandising, and Customer Success to maximize customer impact
• Support recruiting, hiring, onboarding, and long‑term development of sales talent.
• Proactively provide feedback and recommendations to leadership to evolve team strategy, tools, and performance models
• Facilitate evaluations, reviews, and performance plans while maintaining proper documentation

• Proven leadership experience building and developing high‑performing B2B sales teams, preferably in key account or enterprise environments
• Deep expertise in strategic sales and managing large, complex accounts with a focus on consultative, solution‑based selling
• Demonstrated success in executive‑level negotiations and multi‑site account planning
• Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite
• Exceptional communication, coaching, and interpersonal skills
• Natural cross‑functional collaborator who aligns with Marketing, Customer Success, Strategy, and Operations
• Track record of fostering a high‑engagement, inclusive culture and driving measurable team performance
• Ability to thrive in a fast‑paced, performance‑driven environment that requires cross‑functional collaboration and adaptability
• Willingness and ability to travel up to 15% for customer meetings, reviews, and industry events across the US
• Passion for developing talent, driving enterprise growth, and championing customer success

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)
• 7+ years of B2B sales experience with a focus on strategic or key account management
• 4+ years of experience leading and developing high‑performing sales teams, preferably in inside sales or enterprise sales
• Demonstrated track record managing complex sales cycles, executive negotiations, and multi‑site accounts
• Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite
• Willingness to travel up to 15% nationally

• Experience managing key accounts in a multi‑vertical or multi‑location B2B sales environment
• Background in inside sales leadership with demonstrated success in…