Consumer Advocate

The work we do matters! Hiring Agency:
Public Service Commission - Agency 14

Location:

Lincoln, NE Hiring Rate: $26.442 Job Posting: JR Consumer Advocate (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 10-13-2026

Job Description:

The Nebraska Public Service Commission seeks a detail-oriented and organized individual to perform administrative support work within the telecommunications department. The Consumer Advocate is responsible for responding to telecommunications-related consumer concerns, tracking regulated carrier filings, preparing reports, managing documentation and data, and supporting the Commission’s public outreach and legislative reporting efforts.

Schedule:

8:00 am – 5:00 pm, Monday – Friday; flexibility available to promote work-life balance.

Hiring Rate: $55,000 per year, commensurate with experience.

• Receive, record, and respond to consumer complaints related to telephone, wireless, internet, and cable services.
• Document and report complaints to carriers and relay carrier responses to consumers.
• Prepare a monthly summary report of complaints for the Department Director to present at Commission meetings and/or hearings.
• Track and report telephone outages.
• Forward notifications to the Commissioners, Executive Director, Director of Telecommunications, and Director of State 911.
• Review and file new and revised telecommunications tariffs, maintain organized tariff binders and archive pulled pages in accordance with retention policy.
• Upload tariffs and interconnection agreements between providers to the Commission’s website.
• Review annual reports submitted by ILEC/CLEC carriers to ensure completeness and compliance.
• Extract and record access line counts by city from annual carrier reports.
• Maintain records of rate increase petitions and track associated ballot verification processes.
• Prepare and update tables and statistical summaries for the Commission’s Annual Report to the Legislature.
• Organize and maintain physical and digital telephone directories.
• Support and manage Telecommunications Department website content, including posting public notices and updates from other Commission departments.
• Provide occasional backup support to other administrative staff within the Communications Department.
• Serve as backup for consumer complaint intake for the Natural Gas Department when the Director or designated staff are unavailable.
• Other duties as assigned.

• Associates degree in Business, Multidisciplinary Studies, Communication, Public Policy, Consumer Affairs, or relevant technical field.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort using databases and spreadsheets.
• Strong written and verbal communication skills.
• Ability to maintain accurate records and respond professionally to public inquiries.

• Bachelor’s Degree in Business, Multidisciplinary Studies, Communication, Public Policy, Consumer Affairs, or relevant technical field.
• 1-3 years work experience in a related field (consumer protection, advocacy, regulatory affairs, legal support, public service, government, non‑profit consumer organizations, or regulatory bodies).
• Experience working in the telecommunications industry.
• Experience handling consumer complaints or disputes.

• Knowledge of:
  Telecommunications carriers, regulatory processes, customer service principles, administrative filing systems, and basic government operations.
• Skill in:
  Managing complaints with professionalism and confidentiality, compiling and presenting data, writing reports, and maintaining website content.
• Ability to:
  Analyze and interpret data, maintain organized documentation, work…