Parts Department Customer Service Representative

Parts Department Customer Service Representative - 159602 About Atrium

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Our client, a home appliance machine distributor, is seeking a Parts Department Customer Service Representative to support customers and technicians with parts identification, ordering, and fulfillment.

$21/hr

The Parts Department Customer Service Representative is responsible for assisting customers seeking machine parts via phone, email, and in person. This role serves as the liaison between customers, technicians, and vendors to ensure correct parts are identified, ordered, received, and installed in a timely manner.

• Answer incoming phone calls from customers looking for replacement parts.
• Assist walk-in customers at the parts counter.
• Respond to customer and technician inquiries regarding parts orders via email.
• Process parts orders from technicians by placing orders with multiple vendors.
• Order parts from vendors to replenish warehouse inventory.
• Follow up with vendors on pending or delayed parts orders.
• Process warranties for replaced parts.
• Handle returns for unused or incorrect parts.
• Process repair orders for third-party repair vendors.
• Prepare quotes for technician-diagnosed work orders requiring additional parts.
• Identify correct part numbers by reviewing manuals and technical diagrams.

• Experience using manuals and diagrams to identify required machine parts.
• Strong organizational skills with the ability to multitask.
• Minimum of 2 years of corporate customer service experience.
• Proactive mindset and ability to stay productive during downtime.

• Order entry experience within the automotive, heavy machinery, or related industries.
• Prior experience working at a parts counter.

• Associate's degree preferred.

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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