Multi-Unit Team Leader

Overview

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At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next.

This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Multi-Unit Team Leader — you will provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you ll lead customer-centric teams to accelerate seasonal tax business. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed.

This role is not remote and requires in-person work.

• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Demonstrated aptitude for growth plan execution and ability to lead toward a growth culture.
• Strong decision-making and judgment skills; ability to function in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• Multi-unit people management experience in retail, restaurant, banking, or related industry.

We invest in our people by committing to their total well-being. Our benefits help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support for you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k, Employee Stock Purchase Plan.
• Check benefits at

We are committed to a Connected Culture where trust, care, and connections help us create an environment where everyone belongs. We are recognized on Best Companies lists and support colleagues to grow together. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

The pay range for this position is $15.00 - $40.00 per hour. Local minimum wage laws apply. Pay decisions depend on experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefits described above.