Manager, Account Management

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

More than half of all working Americans are not saving enough for their future. Too often, it's because they are employed by a company that doesn't offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We're a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as Black Rock, TPG (The Rise Fund), Soft Bank, Glynn Capital, New View Capital, USVP, Wing, Uncork, and more.

About the role

The Manager of Account Management is responsible for the excellent delivery of services across all lines of business. This role requires strong communication skills and imaginative, bold thinking in all situations. At times, the Manager must be able to lead teams, composed of various internal resources, partners, and customer resources.

What you get to do every day

* Communicate the strategy for service delivery for high-visibility and high-touch customer relationships across strategic and account managed teams.

* Understand short and long-term customer goals and objectives as they relate to revenue cycle management and Human Interest.

* Ensure that account managers are regularly communicating with assigned accounts, set expectations and negotiate priorities appropriately.

* Develop highly effective relationships across all departments.

* Proactively manage, measure, and track individual contributors' caseloads and performance, and manage accordingly.

* Recognize and resolve systemic issues to prevent them from repeating.

* Work with internal partners to document, track, and support compliance with service level agreements.

* Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new services, processes, and tools.

What you bring to the role

* 3+ years of leadership experience

* Strong background across the 401(k) retirement product life-cycle.

* Demonstrated ability to manage account managers in a fast paced environment

* Must be detail oriented, organized, ability to multi-task and work independently.

* Communicate with confidence, professionalism and empathy.

* Remain composed in high-stress situations and convey empathy for our customers and your employees.

Where you will work

* Our office in Lindon, Utah

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We've made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team.

We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest's unique view on what's important and what's right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.

* Customer obsession:
We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.

* Long-Term Orientation:
We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.

* Autonomous and Accountable Teams:
We trust our team members to take ownership and make smart decisions. We empower you to be your best self!

* An Escalating Bar for Talent and Performance:
We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.

* Fundamental Optimism:
We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $95,000 - $110,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region.

The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of…