Standard- Class 12​/Alarm Monitoring Specialist; Lindon, UT – Evening SHIFT

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are.

Join the Smart Home team to create smarter, safer and more sustainable homes.

Vivint’s Alarm Monitoring Specialists protect families and property 24/7. Our Monitoring Specialists take on an especially vital role to ensure the safety of our customers, including (1) properly responding to alarm signals from our customers’ alarm systems, (2) dispatching emergency signals to police, fire, and medical agencies, and (3) providing world-class customer service to our customers in their time of need.

• Part-time & Full-time employment options;
  Flexible scheduling
• Comprehensive Training:
  Paid, full-time, mandatory 5 weeks
• Shift Pay Differentials Biweekly
• Performance Bonus, Commissions, Additional Monthly/Quarterly Bonus
• Training:
  Full Time, Paid, Mandatory 5 weeks
• Starting Rate: $17.00/hr, potential to make up to $18.25/hr and other career growth opportunities within your first year
• Additional $3/hr for hours worked during 3rd shift on site in our Lindon, UT office
• Additional $1.00 per hour for bi-lingual Spanish/English speakers
• Bonuses: additional $3-5/hr for top performers, additional $1.50/hr for average performers

• You must be within commuting distance (50 miles) to our Provo, UT office
• Must be able to pass an FBI criminal background check to obtain a Burglar Alarm License (or equivalent) in all 50 states
• High School Diploma or equivalent
• Be able to type a minimum of 40 wpm
• One year customer service experience preferred, but not required

New hires complete a 3-week new hire classroom training followed by a 2-week hands‑on training. Includes comprehensive training on both alarm standard operating procedures and how to assist customers in emergency situations. Dispatch police, fire or EMS when needed. Notify customers of non‑emergency signals. Notify account contacts of emergency signals after dispatch. Receive and process inbound calls requesting information. Position requires some weekend and holiday, and shift work and may require mandatory overtime.

• World‑class customer service and interpersonal skills
• Personal accountability and a strong commitment to excellence
• Innovative problem‑solving and analytical thinking
• High emotional resiliency and ability to navigate stressful or emergency situations
• Ability to use discretion and problem analysis
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Extensive training will be provided before taking emergency calls
• Highly dependable with regular and punctual attendance
• Thrive on a workday comprised of highly repetitive interactions or processes
• Proficiency with computers, Microsoft Office Suite, and the internet

• Equipment will be provided by Vivint which you will need to pick up from our office in Provo, UT
• Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds
• Must have a wired internet connection and provide your own ethernet cable
• Provide a 360‑degree virtual tour of your workspace to meet department regulations
• Camera will be expected to be on during training and team meetings
• Have a quiet and enclosed workspace away from others
• Understand you cannot be the primary caregiver for any children, other people, or pets while on shift

• Part‑time and Full‑time options, Flexible scheduling
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Career development and leadership opportunities
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) Employer Match
• Employee Resource Groups
• Discounts with various national companies and vendors
• Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more at our corporate office in Provo and Logan, Utah

NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing.

EEO AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant’s experience or skills. EEO is the Law Poster. Official description on file with Talent.