Customer Support Associate

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors, including Marshall Wace and Baillie Gifford, as well as Black Rock, TPG (The Rise Fund), Soft Bank, Glynn Capital, New View Capital, USVP, Wing, Uncork, and more.

As a Customer Support Associate at Human Interest, you are the frontline face of the company. On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform. You love to solve problems and are energized by challenges and the reward that comes with solving them. Customer Support Associates benefit from a developed and defined customer support career ladder which includes opportunities to grow into other roles within the organization.

• Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
• Work cross‑functionally with internal and external partners to solve customer issues
• Service a geographically diverse customer base
• Work in a fast‑paced evolving startup environment
• Manage follow‑ups with customers as required
• Help other areas of the organization when needed
• Manage performance to company set standards and adhere to a workforce management schedule

• 1+ years of experience in a customer‑facing role—customer support, account management, or call center experience preferred but not required, or commensurate college experience
• Passion for serving customers
• Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
• Ability to communicate with confidence, professionalism and empathy over the phone and through email
• You remain composed in high‑stress situations and convey empathy for our customers
• Meticulous attention to detail—rarely making typos and noticing discrepancies
• Demonstrated ability to remain highly productive and organized in a elevated‑noise, open‑office environment

• Located in our Lindon, Utah office (Monday–Thursday) with the flexibility to work remotely on Fridays
• Standard Monday–Friday work schedule with no weekends or evenings
• This is a full‑time position (40 hours a week)

We accept Customer Support Associate applications on an ongoing basis.

The Customer Support Associate role at Human Interest is an excellent entry point for someone looking to start or change their career. We do not require Customer Support Associate I candidates to have 401(k) experience. Instead, we hire and train individuals who demonstrate a passion for customer success and an eagerness to learn.

Through ongoing training and upskilling, employees have the opportunity to progress through six steps of the CSS role. While each employee's trajectory is individualized, someone can easily progress through all steps if they are committed to their ongoing development. Each new step brings increasing responsibility, a better understanding of 401(k) and our product, as well as a pay increase. After working your way up through the CS Career Ladder, Customer Support Associates may be considered for more advanced roles such as account manager or enablement manager.

Human Interest is tackling one of our country's biggest challenges—closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium‑sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance…