HR Representative

For more than 30 years, we have collaborated with and supported small to medium-sized businesses by providing Payroll, HR, Workers’ Compensation, and Benefits solutions. Our goal is to support our clients in such a way that they can continue to grow their businesses and not worry about employee administration.

This position is responsible for ensuring clients and employees have a positive experience when they contact Helpside through e-mail, phone, live chat, or in person. We carry the HR burden so our clients can focus on other needs of their business. The Helpside HR team are experts and help our clients succeed.

• Answer all incoming client calls, e-mails, and attend to a “live chat” function
• Oversee and complete unemployment insurance claims
• Manage and complete incoming HR paperwork & mail
• Oversee E-Verify & I-9 process
• Answer client questions and concerns in a timely manner and connect them to appropriate experts when needed

• The ability to speak both Spanish and English
• Quick and accurate entry of required documentation
• Strong verbal and written communication skills, Spanish speaking preferred
• Demonstrate knowledge and effectively use customer service techniques
• Problem solving skills in intense and emotional situations
• Sense of integrity to uphold organizational values
• Proficient in Microsoft Office
• Monitors own work to ensure professional quality and punctuality
• Provide unsurpassed customer service to our clients

• High school diploma or equivalent required
• Bachelors degree or current student preferred
• 1-2 years’ experience working in an office setting preferred