System Specialist II - Partner API Boarding Support

System Options Specialist II - Partner API Boarding Support

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Summary of This Role
:
Maintains and validates high‑risk monetary and performance related option changes that support the functions of the TS2 System and the partner/client business needs. Understands business needs, objectives and expectations pertaining to system option changes. Performs an internal audit of changes made to the system to ensure accuracy and process integrity.

• Continues to develop a detailed understanding of the various option screens, such as but not limited to Collections, Partner/Client Validation, Customer Service, Correspondence, etc., within the proprietary consumer and commercial system (TS2) and the credit card industry through on‑going training. Understands and adheres to department practices, procedures, and methodologies.
• Builds a knowledge base of the supported modules and an understanding of the potential impacts of the requested partner/client changes to mitigate any negative impacts to the partner/client cardholders. Implements partner/client requested changes manually or with a myriad script.
• Collaborates with the Partner/Client Services Analyst to build a detailed understanding of the partner/client business objectives and validate that the requested option change(s) will meet the partner/client needs. Begins to analyze and evaluate partner/client initiated changes. Verifies system changes made and ensures the outcome is accurate and keyed within the established timelines.
• Maintains a working knowledge as it relates to option templates and myriad scripts.
• Maintains knowledge of the company's disaster recovery/contingency plans to include a criticality awareness of the Management Information Analyst role. Understands the Web Option Maintenance System and assists in researching issues reported by the partner/client.

Qualifications:

• 1‑3 years of experience in payments, fintech, merchant services, or related fields.
• Strong understanding of payment processing technologies and merchant onboarding.
• Excellent communication and interpersonal skills.
• Proven ability to work under pressure and manage competing priorities.
• Detail‑oriented with strong problem‑solving skills.
• Experience with CRM systems, ticketing tools, and collaboration platforms.
• Ability to articulate directions to various audiences, especially in challenging situations.
• Associate’s degree preferred; equivalent professional experience will also be considered.

Preferred

Skills:

• Meticulous detail oriented and organized.
• Motivated self‑starter.
• Familiarity with APIs, payment gateways, and POS integrations.
• Experience supporting in a B2B environment.
• Translation of technical concepts into business value.
• Handling of sensitive customer issues confidentially while maintaining the professional Customer Support image desired by Global Payments.