Principal Business Analyst; NRG Energy, Inc., Lindon, UT

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Date:
Jan 6, 2026

Location:

Lindon, UT, US, 84042

Company: NRG

Develop, maintain, and improve dashboards, reports, and key business metrics to support Customer Experience (CX) teams in data-driven decision-making (10%). Analyze trends in customer behavior, including purchasing and payments, to uncover actionable insights that drive operational efficiency and cost savings or revenue opportunities (10%). Collaborate with cross-functional teams, including marketing, finance, and operations, to ensure data models and metrics remain aligned with evolving business needs (5%).

Translate complex data into clear business recommendations through visualizations, presentations, and written summaries tailored to executive audiences (10%). Participate in sprint planning and prioritization of business intelligence projects in coordination with Analytics Engineering to ensure timely delivery of scalable solutions (25%). Mentor and support a team of analysts, providing guidance on data querying, report development, and interpretation of results to maintain high-quality analytical outputs (20%).

Establish and enforce best practices in data governance, reporting standards, and BI tooling to enhance analytical consistency and reproducibility across the team (10%). Support strategic planning by providing leaders (VP and Director level) with timely, accurate insights into CX performance and customer behavior patterns (10%). Telecommuting may be permitted two days per week. When not telecommuting, must report to 500 South 500 West, Lindon, UT 84042.

Salary: $113,693 – 122,000 per year.

MINIMUM REQUIREMENTS:

Master’s degree or U.S. equivalent in Business Analytics, Data Science, Computer Science, Computer Engineering, or a related field, plus 3 years of professional experience as a Business Analyst, Data Analyst, or any occupation/position/job title involving business intelligence and analytics.

Must also have experience in the following: 3 years of professional experience leveraging advanced business intelligence platforms, including SQL and Tableau, to create robust, diagnostic, predictive, and prescriptive analytics that drive data-informed decision-making.; 3 years of professional expertise in utilizing Microsoft Office Suite (including Excel, Pivot Tables, and PowerPoint) to develop and maintain compressive enterprise data models and impactful presentation materials that enhance organizational communication;

3 years of professional experience designing and delivering critical reports, interactive dashboards, and datasets, along with establishing key business metrics tailored for Executive Stakeholders, ensuring alignment with strategic objectives; 3 years of professional experience optimizing annual and monthly financial metrics and targets, as well as customer experience improvement metrics, to enhance operational efficiency and drive business growth.