Senior Manager, Revenue Enablement - Customer Success & Operations

Senior Manager, Revenue Enablement - Customer Success & Operations

Lindon, Utah

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium‑sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high‑growth fintech company changing the retirement industry. We are backed by a number of investors, including funding from Marshall Wace, Baillie Gifford, Black Rock, TPG (The Rise Fund), Soft Bank, Glynn Capital, New View Capital, USVP, Wing, Uncork, and more.

As Human Interest scales for its next phase of exponential growth, we are seeking a strategic, visionary, and people‑centric Senior Manager, Revenue Enablement. This high‑impact leadership role is designed to architect the learning infrastructure that powers our entire Go‑To‑Market (GTM) engine—spanning Sales, Partners, and Customer Support.

Reporting to the VP of Marketing, Enablement & Operations, you will lead a multi‑tiered organization, directly managing a team of on‑site trainers while also overseeing a remote Manager, Revenue Enablement Programs and her respective team. This role requires deep experience in building enablement programs at scale and enabling Customer Support organizations with specialized training and tools.

• Lead and develop a high‑performing team of diverse individual contributors, providing mentorship and guidance while focusing on measurable outcomes.
• Foster a team‑wide commitment to exceptional attention to detail and the production of high‑quality deliverables.
• Consistently raise the bar for performance, actively inspecting work to ensure the highest standards are met and exceeded.
• Champion company culture, understanding that cultural fit and positive team dynamics are paramount; swiftly address and remove any toxic behaviors.
• Build a world‑class team, recruit and hire top talent, hold them accountable, and actively support career pathing and skill development opportunities.

• Architect the Multi‑Year Enablement
  
  Roadmap:
  
  Define and drive the strategic vision for CS&O Enablement, ensuring alignment with long‑term growth targets and revenue predictability.
• Establish a data‑driven culture:
  Move beyond “measuring impact” to defining specific Revenue and CS metrics that enablement will be held accountable for.
• Build repeatable, scalable enablement frameworks that can support rapid headcount growth without a linear increase in overhead.
• Ideate and collaborate with organizational leaders to identify and address training needs and knowledge gaps.
• Continuously innovate the learning experience, identifying and recommending cutting‑edge instructional design strategies, technologies, and applications.

• Develop a Leadership Bench:
  Directly lead and coach the Manager, Revenue Enablement Programs, focusing on their evolution as a strategic leader and driving results through their team.
• Scale High‑Impact CS&O Training Delivery:
  Lead and develop a team of trainers focused on the CS&O organization, ensuring high‑engagement learning experiences that drive technical proficiency and behavioral change.

• Set the gold standard for “training the trainer,” equipping your team with advanced facilitation techniques, remote‑engagement strategies, and adult learning principles.
• Continuously evaluate team structure and workload to align trainers and program managers with the highest‑priority business needs.
• Foster a culture of excellence, championing professional development and core values.

• Establish global standards for content quality, instructional integrity, and brand consistency across all learning paths.
• Ensure the enablement organization stays ahead of product roadmaps and market shifts, translating complex product features into high‑impact training…