E-Learning Support Technician

PERMANENT FULL-TIME E-LEARNING SUPPORT TECHNICIAN

Lindsay Adult and Alternate Education Centre (VLC)

Job  

This permanent, full-time (12-month) position is available starting immediately. It is replacing an existing position. Reporting to the Supervisor of E-Learning Technical Services, as part of the E-Learning team, the E-Learning Support Technician's primary role is to provide ongoing support to staff and students engaged in distributed learning initiatives, including telephone and email-technical support, administration and troubleshooting of a learning management system, and troubleshooting of wide area network connectivity.

The e-learning support technician will provide on-going maintenance and repairs of servers, computer and printer hardware specific to the e-learning department.

Additional responsibilities include administering user and mail accounts, administering IIS and databases. The incumbent must be prepared to respond to an emergency and must be prepared for flexibility in terms of scheduling.

• Two year college diploma in a related Technology program;
• Three years of related experience.

• Programming experience in Adobe Cold Fusion, PHP, JavaScript and SQL.
• Experience in the design and development of end-user interfaces.

• In-depth knowledge of computer hardware, software and all operating systems (Apple, Windows, Chrome).
• Proficiency in using diagnostic tools to identify and resolve technical issues.
• Experience in supporting MS Office, Google Suite, Canvas and Zoom.
• Experience in Windows server administration, including IIS and SQL databases.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively both independently and with a team.
• Ability to concentrate, prioritize and manage multiple tasks efficiently.
• Attention to detail and accuracy.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Ability to lift and carry computer equipment.

• Assist, process, evaluate and prioritize VLC specific help desk requests (students and staff) and troubleshoot VLC issues (e.g. password resets, software not working, and exam proctoring software).
• Email and/or meet with students and staff both in person and virtually to provide support solutions.
• Research emerging technologies to support and enhance the e-learning program.
• Research, document and implement solutions to technical issues.
• Program, enhance and maintain the student information system written in Adobe Cold Fusion.
• Configure, maintain, upgrade and provide support for existing technology.
• Install new hardware, software and network solutions pertaining to the operation of the e-learning program.
• Support users making decisions about hardware replacements, software upgrades, and system reconfigurations, liaising with relevant resources.
• Testing new software and documenting findings for use in the e-learning program, including developing software training materials for system use.
• Maintain accurate inventory records for all e-learning equipment.
• Provide product and technical training to staff teachers and students.
• Research and troubleshoot technical issues for staff, teachers, and students.
• Create procedures for course set up in the Learning Management System (LMS) to be followed by teachers and students.
• Deliver excellent customer service to system users including students and staff of the VLC.
• Perform other related tasks as assigned.

35 hours per week, Monday to Friday, 12 month position.

$31.21 (minimum) - $37.04 (maximum).

11 (Unionized Position).

Includes access to our generous health and dental plan and pension.

Trillium Lakelands District School Board is committed to equitable hiring practices and upholding the values of equity, diversity and inclusion. To assist the Board in reflecting the communities we serve, we encourage and welcome applications from candidates with diverse backgrounds, and/or lived experiences who may be a member of a marginalized group.

Trillium Lakelands District School Board complies with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for a disability during any stage of the recruitment/hiring process, please contact the Human Resources Services Staffing Officer for the applicable employee group.

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