ECM Administrative Assistant

ECM Administrative Assistant

Department: Enhanced Care Management (ECM)
Reports To: ECM Manager / Director
Location: Lindsay, CA
Status: Full-Time

The ECM Administrative Assistant provides high-level administrative, operational, and compliance support to the Enhanced Care Management (ECM) Department. This role ensures accuracy, organization, and timeliness across all ECM workflows, supporting the department’s mission to deliver high-quality, patient-centered care in alignment with DHCS, MCP, and CalAIM requirements.

This position plays a critical role in program infrastructure, billing accuracy, data entry and tracking, and the implementation of the TA Marketplace initiatives, which include system development, workflow improvements, compliance buildout, workforce support, and cross-sector coordination.

The ECM Administrative Assistant is a key partner to the ECM Manager and supports Lead Care Managers (LCMs), Wellness Guides, Outreach Team members, and embedded LCMs across all clinic sites.

• Provide daily administrative support to the ECM Manager and the ECM department (Outreach Team, LCMs, Wellness Guides).
• Maintain ECM calendars, meeting schedules, agendas, notes, and follow-up action items.
• Help organize ECM workflow documents, onboarding binders, training materials, and signature pages.
• Assist in preparing professional presentations, proposals, policy templates, and Google Docs/Sheets/Slides for internal and external partners.
• Coordinate space planning, equipment requests, resource inventory (PHI boxes, hygiene kits, bus passes, etc.), and office logistics.
• Maintain ECM calendars, meeting schedules, agendas, notes, and follow-up items.
• Organize workflow documents, onboarding binders, training materials, and SOPs.

• Assist in maintaining ECM compliance documentation aligned with DHCS APLs (21-009, 22-022, and others).
• Support policy‑to‑practice mapping through organization of SOPs, audit checklists, and workflow documentation.
• Track required DHCS and MCP updates, ensuring internal documents reflect current standards.
• Maintain chain-of-custody logs, PHI logs, MDT records, and required documentation for audits.
• Assist with preparation for DHCS/MCP audits and quality reviews.
• Maintain ECM calendars, meeting schedules, agendas, notes, and follow-up items.
• Organize workflow documents, onboarding binders, training materials, and SOPs.
• Assist in preparing presentations, proposals, and policy templates.
• Track compliance documentation aligned with DHCS APLs, CalAIM, and program regulations.
• Support billing and claims activities, including tracking outreach claims, encounters, and assessment billing codes.
• Enter, maintain, and verify ECM data in Salesforce, Availity, EHR, and internal trackers.
• Assist with TA Marketplace initiatives, workflow redesign, policy updates, and quality improvement projects.

• Enter, maintain, and verify ECM data in Salesforce (journey statuses, demographics, ROI data, assessment scheduling updates, etc.).
• Assist LCMs with Salesforce accuracy checks, MIF scrubbing logs, and waitlist management.
• Support management of Availity outreach logs, claims events, eligibility verifications, and data reconciliation steps.
• Help track KPIs (outreach events, enrollments, assessments, caseload ratios, billing timeliness, ROI metrics).
• Generate weekly and monthly reports for internal leadership and Managed Care Plans.
• Facilitate communication between ECM department, clinic sites, billing, IT, HR, MCP partners, and external agencies.
• Draft professional emails, internal memos, and announcements as needed.
• Coordinate external partner meetings and support embedded LCM activities across clinic sites.

• Maintain ECM calendars, meeting schedules, agendas, notes, and follow-up items.
• Organize workflow documents, onboarding binders, training materials, and SOPs.
• Assist in preparing presentations, proposals, and policy templates.
• Track compliance documentation aligned with DHCS APLs, CalAIM, and…