Applications Support Engineer

Sector:
Technology Reference:  Support Engineer Linlithgow Hybrid - 2-3 Days a week on site Competitive Salary + 32 Days Holiday + Bonus + Shares + Healthcare + Income Protection + Flexible Working Hours + Pension Are you a technically minded engineer with networking knowledge and strong problem-solving skills, looking to join a growing technology company where you can become a product expert, work with global customers, and play a key role in supporting cutting-edge network test and measurement solutions?

This is an excellent opportunity to join a highly innovative engineering business at the forefront of network synchronisation, performance validation and network emulation technologies. You will become a key member of the Applications Engineering & Support team, providing technical expertise and support to customers across the  this varied role, you will investigate and resolve complex technical issues, collaborate closely with development teams, and build a deep understanding of customer applications and operational challenges.

You will also contribute to product improvements, customer training, technical documentation and industry events.

The ideal candidate will have strong analytical skills and good understanding of networking fundamentals.

Experience with in technical support, applications engineering and has been customer facing is important to succeed in this role.

The Role:

Provide technical support to customers, partners and internal sales teams

Investigate complex networking and product-related issues

Work closely with Product Development to identify root causes and resolutions

Create technical documentation, application notes and training materials

Deliver technical presentations and customer training when required

The Person :

Degree qualified in Engineering, Computer Science, Physics, Networking or similar

Good networking knowledge

Excellent analytical and troubleshooting skills

Experience in technical support, applications engineering or testing environments advantageous

Python scripting and IP networking experience beneficial

Reference Number:

BBBH
281512

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.