Sr. Deposit Operations Specialist

Who We Are

At SECU, we put our employees first, recognizing that their well‑being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long‑term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.

Every employee at SECU contributes to our member’s financial well‑being, and we’ll always do what’s right for our members, employees, and communities. Feel good about what you do. Belong to a place where you matter and can make a difference.

This person will be required to work onsite at our Linthicum, MD Headquarters for initial training and then a couple times per week.

The Sr. Deposit Operations Specialist will work under the supervision of the Manager, General Processing, as part of the Deposit Operations Team. The primary goal is to deliver world‑class service to meet and exceed members’ needs and expectations while surpassing service level agreements (SLAs). This advanced level position will perform job duties and functions related to testing, procedure review, coordinating workflows, projects, identifying process improvements while collaborating with other team members.

In addition, this position will support the team with daily production functions as needed. These functions may include process account maintenance requests, deceased members’ accounts, garnishments and levies, and IRA processing.

The Sr. Deposit Operations Specialist adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.

• Monitor daily workflow of assigned team to ensure all SLAs are met.
• Responsible for multiple types of account functions and requests.
• Supports and evaluates on‑job training (OJT) and cross‑training of new hires and existing employees.
• Monitors Quality Assurance (QA) for transactions and provides effective coaching and constructive feedback to the team and across departmentally.
• Assists with the development of training materials necessary for department functions as assigned.
• Must secure and maintain confidential member information.

• Testing core system updates and new releases.
• Assists with updating and maintaining Standard Operating Procedures (SOPs) and job aides for the department.
• Additional job‑related projects and duties as assigned by management.

• Takes personal responsibility for decisions, actions, failures and overall deliverables
• Utilizes oral and written communication to enhance relationships across the organization
• Clearly communicates information, thoughts and ideas in a clear, concise and organized manner
• Relates comfortably with people across levels, functions, culture, and geography
• Possesses a clear understanding of strengths, limitations, emotions, beliefs, and motivations of self and others
• Maintains composure and effectiveness when experiencing major changes in work tasks or the work environment
• Adjusts effectively to work within new work structures, processes, requirements, or cultures
• Demonstrates an understanding of SECU’s culture, core values, mission and strategic priorities as it relates to one’s work and overall performance

• Bachelor’s degree or equivalent experience required.

• At least 5 years of customer service and banking or financial experience, preferred.

• Certified IRA Specialist, and/or National Check Professional Certification, preferred.
• Expert knowledge of procedures and regulatory guidelines involving tax contributions.
• Notary, preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• High attention to detail and ability to multitask.
• Strong analytical, organizational, and time management skills.
• Strong communication skills,…