Business Optimization Specialist

SECU is seeking a Business Optimization Specialist.
This is a hybrid position, so candidates must reside within commuting distance to our Linthicum Heights, MD office.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Business Optimization Specialist will support SECU by performing deep dive, hands-on, analysis of existing SECU business processes across the enterprise, identifying areas for improvement and implementing end to end solutions that improve operational efficiency, effectiveness and reduced friction for members and employees. This role involves working intimately with various departments across the enterprise to do discovery, gather requirements, analyze data, and independently provide actionable insights that deliver improved business outcomes around people, process and technology.

• Requirements Gathering
  :
  Collaborate closely with analysts, business stakeholders and end users to gather and document business problems, develop requirements, user stories and deploy solutions based on data and metrics.
• Data Collection and Documentation: Use internal and external 3rd party data, root cause analysis and improvement recommendation development, including the design and implementation of trials to collect additional data, validation of data collected, and selection of appropriate methods to recommend optimized solutions that drive positive, effective business outcomes. Apply an iterative approach to arrive at value added outcomes early.
• Reporting
  :
  Prepare detailed reports and presentations for management, summarizing findings, recommendations and metrics demonstrating effectiveness of proposed optimized solutions that prove business value add using data. Document areas of possible improvement to drive ongoing iterative, continuous improvement.
• Analytical Thinking
  :
  Strong analytical and problem-solving skills to identify inefficiencies, high friction, ineffective processes and develop strategies that deliver positive business outcomes that add measurable business value.
• Project Management
  :
  Manage and support SECU programs, projects and individual tasks from inception to completion, ensuring timely delivery and adherence to budget.
• Stakeholder Communication
  :
  Maintain effective multi-modal communication with stakeholders to ensure alignment and support for proposed optimized solutions. Use excellent communication skills to convey complex concepts to stakeholders that have different subject matter expertise.
• Collaboration
  :
  Work effectively in cross-functional teams while independently leading optimization initiatives.
• Compliance
  :
  Ensure all business processes comply with relevant regulations and standards. Support the identification and development of new policies and procedures needed resulting from optimization efforts.
• This is not meant to be a full list of responsibilities and duties. Other duties will be assigned

• Bachelor’s Degree
  :
  Degrees in Business Administration, Finance, Economics, or a related field.

• Work Experience
  : 3-5 years of experience in business analysis, process improvement, or a related field within the financial sector. Previous work experience in the retail or operations space of a financial institution is desired.
• Project Management
  :
  Experience in leading, managing and executing optimization projects, including change management, conflict resolution, stakeholder engagement and developing metrics to document the business value obtained, e.g., cost cuts, productivity improvements, revenue generation, etc.
• Data Collection and Documentation: Experience in using internal and external industry 3rd…