Customer Service Representative-2nd shift

Customer Service Representative-2nd shift

Apply for the Customer Service Representative-2nd shift role at Roto-Rooter Plumbing and Drain Service.

Roto-Rooter is North America’s largest plumbing, drain cleaning, and water cleanup services provider, founded in 1935. The company operates over 100 company‑owned branches, independent contractor territories, and about 400 independent franchise operations, serving roughly 90% of the U.S. population and parts of Canada.

• Be the first point of contact with our customers.
• Obtain key information while expressing empathy, urgency, and confidence.
• Enter customer and service call details into the system.
• Schedule service calls based on customer availability and convenience.
• Discuss additional services and products that may be helpful.
• Serve as a trusted informational resource for Roto-Rooter customers.

• Bilingual skills are a plus.
• Strong customer service focus.
• AS400 knowledge is preferred.
• Prior call center experience is helpful.
• Able to work in a fast‑paced environment.
• Excellent oral and written communication skills.
• Working knowledge of Microsoft Word and Excel.
• Self‑starter who is organized and thorough with attention to detail.

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401(k) Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.