Case Manager; Service Coordinator

Service Coordinator – Service Coordination, Inc.

Service Coordination, Inc. (SCI) is a non‑profit organization dedicated to providing high‑quality case management services to individuals with intellectual, developmental, and other complex needs. We are seeking passionate Service Coordinators who are committed to community advocacy and the wellbeing of underserved populations.

• Competitive pay: $64,395–$79,861 (based on education, experience, and certification)
• Travel reimbursement, quarterly bonus potential, and generous referral bonus
• Comprehensive benefits, including tuition and student loan repayment, medical/dental/vision, 100% employer‑paid short‑term/long‑term disability and life insurance, 403(b) match up to 5% of salary, generous paid leave, sick leave accrual, and holiday pay
• Paid training, employer‑provided laptop and cell phone
• Supportive leadership, monthly town halls, and annual reviews

Provide case management services to individuals with intellectual and/or developmental disabilities, ensuring the delivery of high‑quality, person‑centered care that meets state standards.

• Advocate on behalf of individuals, provide resource information, and educate families and the community to promote self‑determination.
• Collect, assess, and document documentation related to eligibility for DDA services; complete Comprehensive Assessment (CA) and Person‑Centered Plans (PCPs); write Self‑Directed Plans.
• Coordinate and facilitate service referrals, liaise with providers, and monitor service delivery, including reporting on outcomes and recertification (RECON).
• Travel to meet with support staff, conduct on‑site visits, and maintain HIPAA‑secure records.
• Collaborate in team meetings, leadership reviews, and policy compliance activities.
• Ensure all activities meet health‑care confidentiality, HIPAA, and state‑mandated regulatory requirements.

• Builds partnerships and collaborates across disciplines.
• Communicates effectively with diverse audiences.
• Customer‑focused, delivering solutions that meet client needs.
• Practices interpersonal savvy, honesty, integrity, and authenticity.
• Tech savvy, adopting business and digital innovations.
• Ensures accountability, promotes trust, and values diverse perspectives.
• Resourceful, adaptable, and plans and prioritizes work aligned with organizational goals.

• Bachelor’s degree in an accredited human services program.
• Or bachelor’s degree in a non‑human services field with two years of experience in a human services role.

Experience working with people who have developmental disabilities.

Standard office environment; may occasionally move office equipment weighing 10–25 pounds; requires driving and computer operation.

Service Coordination, Inc. is an equal‑opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture, protected hairstyle, veteran status, or genetic information. Reasonable accommodations will be provided for individuals with disabilities. Contact Kathryn Eckert ert@sc‑inc.org

or 410‑218‑5581.

All positions require the completion and passing of a 9‑Panel Drug Screening within 48 hours after accepting an offer of employment. The 9‑Panel Drug Screening tests for illegal drugs within the State of Maryland.

Service Coordination, Inc. does not sponsor immigration visas, including H‑1B, TN, and other non‑immigrant visas for this role.

The recruitment process is approved by Service Coordination Inc.’s (SCI) Team Member Experience Advisory Committee and subject to change based on business needs.