ACH Manager

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At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long‑term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.

The ACH Manager is an experienced bank operations manager with a background in ACH/Check/Wires leadership. At SECU our managers are proven leaders who excel in developing teams that consistently meet all service line agreements while at the same time providing outstanding member service. They are comfortable working with both internal and external vendors and partners to address operational issues in a timely manner.

Our front‑line leaders thrive in a high volume fast‑paced environment ensuring that all Federal and compliance regulations are met and achieved.

The ACH Manager adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.

• Manages the operational workflow of ACH/Check/Wires department to achieve all service line commitments by providing coaching and development to staff through performance management process.
• Provides production support to departments for ACH, Wire transfer, and Check operations as needed.
• Oversees member escalations to ensure they are addressed timely.
• Designated liaison for ACH/Check/Wire operations, vendors, and support teams.
• Monitors all operations systems that support the delivery of services including performing core testing and application release upgrades when required.
• Additional Responsibilities may include:
• Assists with internal and external audits to ensure compliance with all Federal financial regulations and guidelines.
• Interview ACH/Check/Wires staff.
• Updates, creates, monitors, and tracks monthly statistical reports to provide to senior management.
• Reviews and recommend process improvement ideas, automation, and workflow modification for optimal results.
• Monitor and track monthly statistical reports to provide to senior management.
• Identify problems and sources of problems, formulates solutions, and implements corrective action.
• Additional job‑related projects and duties as assigned by management.

Education Requirements

• Bachelor's Degree or Equivalent Experience Required
• At least 7 years of banking operations experience in production environments, required.
• At least 3 years of management experience.
• Business Acumen Requirements
• Knowledge of rules and regulations related to payments systems preferred:
  Reg E, Reg CC, OFAC, BSA, and NACHA regulations.
• AAP and/or NCP Certification, preferred.
• Must have experience demonstrating leadership and critical thinking to resolve operational issues timely.
• Proven ability to motivate, delegate and train staff on related policies and procedures.
• Positive attitude and team oriented.
• Proven track record of successfully working in a fast‑paced operations environment including handling high volume, multiple business line channels, and systems.
• Strong analytical skills required with a high degree of accuracy.
• Excellent verbal and written communication skills.
• Proficient in Microsoft office (Word, Excel, Outlook).
• Takes personal responsibility for decisions, actions, failures and overall deliverables
• Utilizes oral and written communication to enhance relationships across the organization
• Clearly communicates information, thoughts and ideas in a clear, concise and organized manner
• Relates comfortably with people across levels, functions, culture, and geography
• Possesses a clear understanding of strengths, limitations, emotions, beliefs, and motivations of self and others
• Maintains composure and effectiveness when experiencing major changes in work tasks or the work environment
• Adju…